Social Media Roles: Networker

August 12th, 2010

The last two days, I wrote about roles that would be good for fairly small business owners and sales people in particular professions. Today, I’m heading in a slightly different direction.

What if your goal in social media is to meet cool people and build relationships with them? Don’t laugh. I have a client who told me that was his goal, so we’re working toward that.

Traditional networking can be done effectively through social media. Choosing the right channels can extend your reach more easily than can face to face networking, and social media can be used to maintain relationships begun face to face.

Who would fall into this role? Job seekers are the most obvious. Owners of multi-level marketing businesses could also use this role effectively.

What are the best channels for the social media networker? Facebook and LinkedIn are the best, though Twitter could also be considered.

LinkedIn is the foundation channel for this role. Using LinkedIn, you can get a detailed view of someone’s contacts. Are you targeting a particular person? Use the Search function to see if you are connected in any way. Targeting an industry? Search again. Once you have found your target(s), request an introduction.

The Friend Finder and Search features of Facebook can do something similar, but they aren’t as powerful as LinkedIn’s.

Once you’ve found someone and been introduced, I’d suggest moving to another social media channel for building and maintaining the relationship. Twitter can be good for this because there’s no awkwardness about “friending” on Facebook. A new contact might not want that level of engagement but mutual following on Twitter allows for communication and staying in touch. If the relationship grows, moving to Facebook makes sense.

What about time management? Depending on the size of your network, the time commitment can be manageable. You’ll want to join a few targeted LinkedIn groups, keeps tabs on Facebook updates and monitor your Twitter stream with some regularity. A tool like Nutshell Mail, which sends updates from multiple channels to you via email might be all you’d need. As your network grows, upgrading to a tool like TweetDeck might be prudent.

Your “content” will mostly be conversation and perhaps promoting links. You’ll also want to post updates about what you are doing, keeping them professional and pertinent. If you need help, especially with finding a job, ask for it. You’d be surprised how often requests for help finding a job get forwarded.

If you are a multi-level marketer, how do you get business out of this? Remember that we refer people we know, like and trust. Your social media activities will lead (I hope!) to all three of those. Sprinkle occasional mentions of your ideal clients in your stream, and if you’ve done it right, you’ll get referrals.

Sound like you? Great. Now, you have a place to start.

Are you a business looking to build and maintain a brand? The next two days are for you.

I’d love some feedback on this series. I’ve not seen anyone in the social media sphere writing about roles quite this way. Is it working for you?

Social Media Roles: Be a Content Filter

August 11th, 2010

Yesterday I wrote about Content Creators, and how they can effectively use social media to build a following for their ideas. But what about those of you who can’t or don’t want to create content on a schedule? Are you out of luck for being known as a go-to person in your field?

Nope. You have another approach. You can be a Content Filter. And we need you!

If you are active in your field or industry, you are probably already spending time reading articles and commentary. Why not use that time to build your reputation? Disseminate the good stuff and occasionally comment on why the bad stuff is bad, and we’ll keep coming back to you. For myself, I’m interested in a lot of different fields, but I don’t have time to read everything. I value the people in my network who read all the crap and direct my attention to just the good stuff.

Who will be comfortable in this role? Anyone in the real estate, financial or health and nutrition fields are naturals. There is a lot of information being disseminated in those areas. Some of it good. Some not so much. If you are willing to filter and comment on what is being presented, you’ll be valuable.

How do you use social media to disseminate information? The good news is that you have lots of choices. You can use any of the major channels: Facebook, Twitter, LinkedIn or YouTube. How?

Facebook: Set up a Business page and use that as the repository of all the links to good content. You can write your own commentary on both good and bad articles, and you’re not limited to just 140 characters.

Twitter: Obviously tweeting links can work. If you want to build relationships with the major players in your industry, that’s easier here than on Facebook. Lots of business Facebook pages are maintained by a PR company, and it can be difficult to interact directly. But many Twitter accounts are maintained by the people, and some of them will respond back to your @Mention.

LinkedIn: Join a Group, participate in Discussions and post links in your status updates. It’s not quite as easy to use LinkedIn for this purpose, but if your industry in more active on LinkedIn than the other channels, then definitely use it.

YouTube: If the content you are filtering is primarily video then YouTube is the natural. You can create a profile and use your “Favorites” as a repository for the content you want to promote.

How do you manage your time? Obviously, the majority of your time will be spent reading and/or watching content. But you should already be doing that, so it’s not a new demand on your time. Other than the time spent reading, you’ll be selecting the content to share and sharing it. You’ll want to leave time to engage in discussions around what you’re sharing. Over time, you’ll want to build and maintain relationships with the major players in your field. And they should want to know you. If you are promoting them, it’s in their interests to be on your good side.

How does this give you business? Go back to who I said were naturals for this role. All of them are in professions requiring a high degree of trust. This role will build that trust and, over time, lead to customers and referrals. After all, if you are the one we’re going to for trusted information, why wouldn’t we go to you when we need your services?

Sound like you? Excellent. You have a place to start. But maybe you’re not all about the content. Perhaps your focus in on relationships. Not a problem. The “Networker” is the role for tomorrow.

Social Media Roles: Be a Content Creator

August 10th, 2010

An important role in social media is to be a go-to person for good content. There are two ways to act in this role. One is to be a Content Creator. The other is to be a Content Filter. I’ll cover Content Creator today and Filter tomorrow.

Let’s start with why you might want to fill the Content Creator role in social media. Probably you want to be known as an original thinker in your field. Or you might want to write a book, and you want to use social media as a way to build content and a future audience. Perhaps you are a free-lance writer or consultant and want to build credibility with your future clients. All of these are good reasons to be a Content Creator.

Where do Content Creators promote themselves in social media? A blog is the obvious place to start. A blog provides a foundation for all other interaction. Much of your time in social media is aimed at driving people to your blog so they can read and share in your content.

By the way, that blog doesn’t have to be written. A video blog or podcast are good options as well, depending on what content you are promoting. Are you a writer? A written blog is essential. Are you a trainer or speaker? A video blog or podcast might promote you more effectively.

Once you’ve set up your blog and decided on the format, what other forms of social media are going to work well to promote the blog? I’m a fan of Twitter for blog promotion. Twitter has better tools for promoting outside of your immediate contact sphere. While Facebook has introduced a “retweet” function, it isn’t used as commonly. Facebook is excellent for maintaining close relationships. It’s not as good at promoting or making something “go viral.”

If you are doing a video blog, YouTube is required. It’s a good place to host the video, and it has excellent search functionality. With the ease of liking or reviewing a video and the tracking of times the video has been watched, it’s a good platform for promoting your content.

So most likely, you’ll have your blog on a schedule, and you’ll be using YouTube and/or Twitter to promote your posts. Where does this leave you from a time management perspective?

Obviously, you’ll need to allocate time to write or film your content. For most of you, this will probably be your biggest time commitment. The rest of your time will be monitoring your blog for comments, Twitter for retweets and comments and/or YouTube for reviews.

In addition to monitoring, you need to be engaging with your followers. Perhaps someone in your field has written a related blog post? You can comment on it and link to it. This allows you to engage with other writers in your field and promote them. What goes around comes around. If you promote them, they will likely promote you in return. Over time, you can build a close relationship with your audience and other influential people in your field.

How does this get you business? If you are selling a book or tele-series, your blog allows people to get a feel for who you are and if they might be interested in paying for your content. If you’re a speaker, people can see your style before they book you. Consultants and other professional service providers can build a reputation as a go-to person in their field. Once you are known as the go-to person, people use and refer you.

Does any of this sound like you? If so, great. Now you know where to start. If not, don’t worry. I’m going to cover several other roles over the next week.

Tune in tomorrow for Content Filters, the flip-side of Content Creators.

How Social Media Roles Affect Time and Engagement

August 9th, 2010

As I’ve been talking to people and working with clients, I’ve realized that strategies for using social media fall into five basic categories:

1. Content Creators
2. Content Filters
3. Networkers
4. Buzz Creators
5. Brand Monitors

Over the next week and a day, I’m going to cover each of these roles in some detail, discussing how the each affects channels used, time spent and content distributed.

Let me start with some quick definitions.

1. Content Creators

These are the people who want to be known as original thinkers in their field. They want to be the go-to person for ideas and good original content. Authors, speakers, coaches and professional service companies will often fall in this category.

2. Content Filters

These are the counterparts to the Content Creators. Filters don’t want to create the content. They want people to come to them for best information out there in a particular industry or around a particular topic. People in the legal, financial or real estate professions will often fall into this category.

3. Networkers

These are the people who want to apply good networking principles to social media. They want to meet interesting people and build relationships with them. Job seekers are an obvious choice for this one.

4. Buzz Creators

While the previous three categories will often by used by individuals, the last two will often be corporate roles. Buzz creators have a product or a brick-and-mortor establishment which they want people to know about. Restaurants, retail establishments and product marketers are the logical companies to be here.

5. Brand Monitors

This will mostly be for the big guys who have a national or international brand to monitor. Large product and service-based companies (Verizon, Pepsi, etc.) will often fall into this category.

Tune in over the next week while I go into greater detail on each of these.

And if you think I missed one, please let me know. I can always add another post or two to the series.

Get More Out of Your Foursquare Check-Ins

August 6th, 2010

Foursquare is fun just by itself, but it can also be a networking tool.

I generally don’t publish my Foursquare check-ins to Twitter. I figure my Twitter followers really don’t care when I visit Starbucks or Panera. But maybe they do care if I’m meeting with someone interesting. Or the person I’m meeting with might appreciate the @Mention. Free promotion is never a bad thing.

Here are some examples of times I will publish my check-in to Twitter.

If I am meeting with someone who has a Twitter handle, I’ll include that in my check-in message. If what we are talking about might be relevant, I’ll add that as well. Maybe you’ve been wanting to meet that person. Now you can contact me to ask for an introduction.

What if the place I’m visiting is particularly interesting or has great food? Instead of just checking in, I can add a comment about why I think the place is great. Might as well drive a little business their way.

Events are the best. When I go to nGAGE DC, I can promote the event, Lounge 201, the host, and a particularly interesting person I’m meeting with.

That makes for a very valuable check-in and worth the publish to Twitter.

So give it some thought when you check in on Foursquare. Who or what can you promote with your shout-out?

Ironically, a few hours after I wrote this post, I saw a different opinion on Foursquare by Jonathan Arehart. Head over and read it too for a balanced perspective and some good discussion in the comments.

Networking: When the Magic Has Died

August 5th, 2010

A friend of mine, Jason Alba of Jibber Jobber wrote an excellent post earlier this week on when to leave a networking group. His points were so good that I asked if I could reprint it here.

Take it away, Jason:

I’m not talking about when it’s time to leave a networking event, I’m talking about permanently leaving a group you are in.

A few years ago I networked in a Yahoo Group (an excellent place to network). This group was run by someone with a beautiful smile and a seemingly helpful persona, but I had a different experience than most.

My contributions to this Yahoo Group, with a lot of job seekers, were sincere and helpful. When someone asked a question that I could (or should) answer, I spent a fair amount of time constructing a response that was encouraging and had enough meat that the person would be able to move on.

At least half of my messages never made it to the group. They were flat out rejected by the moderator, who sometimes would construct her own response that had a lot of similarities to my response.

One time, she responded saying that it was HER group, not the Jason Alba group…. by this time I was just about done having all of my free help and thoughts slapped down.

I didn’t want to leave the group for many reasons. This was a large group that was very active and I got as much value as I put into the group (and I put a lot of value into the group). I struggled with leaving for months, and finally I did.

I left the group. I left the opportunity to be known, be helpful, keep my ear to the ground on issues, and get reactions to my ideas.

I was saddened to get to that point, but something unexpected happened.

When I left the group I became liberated. I was elated. Seriously, I was so happy to be out of the control of the group owner, and not have to worry about my contributions being slapped down more than 50% of the time.

No one really knows why I left… I STILL get emails from people that were on that group, wondering where I went. I do wish I could contribute to that group… but being free has been so liberating.

I know some of you go to network events, or network online in certain groups, where you feel quite unappreciated. Perhaps what you bring to the table is undervalued and you are essentially treated poorly (perhaps even abused).

Here’s my advice: leave.

Move on.

Leave the group.

Don’t stay for the others… they’ll eventually figure it out for themselves.

There are two reasons to participate in networking:

* To Give…. of your time, ideas, encouragement, etc.
* To Get…. moral support, ideas, encouragement, etc.

If there comes a time when the management of the group, or event, thinks that you are a threat, it’s better to go somewhere else and do what you do best than to stay there.

You’ll know when it’s time… when the stress weighs on you and you wonder why they keep doing things a certain way (which is wrong) and you keep getting slapped down… it is time to move on.

There were several things I really liked in his post.

1. Networking in a Yahoo Group. Yep, a great place to network.

2. Why we network. To give and to get. He’s completely right, and if a group stops supporting either of those goals, it’s time to leave.

By the way, Jason has a superb on-line contact management system aimed at job seekers. But it can be used by anyone who needs a good contact management system designed for networkers. Check it out for yourself.

Get Out of the Office!

August 4th, 2010

I have a couple of clients who spend too much time in their home office and not enough time out meeting people. (You know who you are.) Obviously that’s not ideal from a networking perspective, but it has another, more insidious effect.

Most people struggle, to one extent or another, with self image. The people we spend time with act as a mirror for us. When the person we spend time with is ourselves, we reinforce our less-than-ideal self impression. This often leads to a feeling of futility about our efforts.

Other people seldom see the faults we see in ourselves. Other people tend to see us as better than we see ourselves, and we need that.

A few weeks ago, I was feeling frustration with my social media efforts. Then I met with a new client, and I was able to give him some ideas. We had a great strategy session, and I walked away energized. I had some ideas to try too, but more importantly, my client reinforced to me that I do know what I’m doing. I needed to see myself through the eyes of another.

How do you view yourself right now? If you’re frustrated, how much time have you spent by yourself? If you’re like my clients, get out and meet someone. Both of you can view each other through different eyes and walk away better for it.

Going for the “Kill”

August 3rd, 2010

The media is far too fond of the word “Kill.” The iPad was going to be the “Kindle Killer.” ‘Droid phones would “kill” the iPhone. Blogs will “kill” email newsletters. Social media will “kill” face to face networking.

Does one thing really have to kill another? Can’t we all just get along?

Seriously, though, I don’t think social media will ever kill face to face networking. As humans, we like in person interaction, and I don’t think we’re going to change for a very long time, if ever.

Meeting people in person whom I’ve interacted with through social media gives me a real thrill, and I’ve had a lot of people tell me I’m not alone. So let’s not look at them in terms of one killing the other. Instead, let’s look at how they work together.

I was at a networking event a couple of weeks ago and was talking about what I do. I mentioned that my ideal client wanted to use face to face networking and social media in tandem. She got a “lightbulb” look on her face and said, “I’d never thought of using social media that way. I travel all the time. You mean I could use social media to reach out to people in other places and then schedule face time when I travel?”

Of course she could! Social media is the easiest way to extend your reach beyond your home geographic region. But there’s still value in seeing your contacts in person.

Do you go back home frequently? Travel someplace regularly for business? If so, use social media to reach out to interesting people in those places. Then let them know you are coming and schedule some face time.

You’ll build great relationships and never have to be bored when you travel.

Social Media: Don’t Forget the Strategic Partners

August 2nd, 2010

I’ve written a lot about finding and maintaining relationships with strategic partners. In case you don’t remember who those are, they are the non-competing, complementary businesses to yours. In other words, the people who are marketing to the same clients as you.

While businesses do use social media to find clients, many forget that they can look for and “meet” strategic partners there as well.

Last week, I was running my Netmasters group, and James Meyers of Celestial Cheesecakes had an “aha!” moment when he realized he could use Twitter to reach out to restaurants who want to sell his cheese cakes. He’d been trying to figure out how to use Twitter to find individual customers, and he’d gotten stuck on strategy. Once he realized he could use social media to find and build relationships with restaurants and coffee shops, he suddenly saw the value.

By the way, James’ cheesecakes are wonderful! Check him out and follow him on Twitter (linked to in his name above).

So who are you looking for as strategic partners in social media? And how can we help you get to them?

Have Fun With Networking

July 30th, 2010

Yes, “networking” has the word “work” in it, but never forget that it can, and should be fun. When something isn’t fun, we avoid doing it. And if you’ve been reading this blog for any length of time, you know that networking is one of the best ways to stay employed, if you’re working for someone else, or stay in business, if you work for yourself.

So how can you have fun with networking? There are lots of ways. Here are a few:

1. Go do something fun with a contact

One of my referral partners recently took me to a Nationals ball game. We had a ball (pardon the pun). Did we talk some business? Sure. We needed an excuse to make it a business expense. But mostly we just ate, drank and watched a good game. We now know more about each other on a personal level, and that’s good.

2. Throw a party

Parties are an excellent way to get people together. Do you have some people who need to meet, but a three-way meeting over coffee or lunch just doesn’t seem right? Have an intimate get-together at your house. Or invite a bunch of people over to grill hot dogs on the deck. Maybe organize a Twister party. Nothing will break down barriers faster than that. Introducing people in a social setting can break down walls, making it easier for business to happen later.

3. Meet someone for lunch with business not on the agenda

Sometimes it’s nice to just eat food and talk about stuff. Make time for that. If business comes up, okay, but try to keep it a small part of the conversation.

4. Invite someone to share a hobby

Do you have some leisure activity you are passionate about? Invite a business contact to share it with you. Golf or tennis? Museum hopping? Whatever. A contact of mine rides dressage. She invited me to watch her compete. I still have pictures from that event, and when I see them, I think of her and how much fun I had.

So have fun sometimes. You know the saying about all work and no play? Well, I hope no one ends that sentence with “makes [fill in your name] a dull boy (or girl).”

Anyone else want to share their favorite fun ways to network?