Posts Tagged ‘reputation’

You Can’t Afford Me

Monday, December 6th, 2010

I heard this story recently. The speaker was talking about wanting to hire a well-known speaker for a conference. The guy said, “You can’t afford me.”

Maybe he was right, but it was the height of arrogance. If you are expensive, say so, but tell your price.

When I sold windows, I made a sale because I told the price. A prospect wanted a very expensive window arrangement. I was mentally going, “Gulp,” but I was ready to measure and quote.

The prospect asked me, “Will you give me a price on these windows?”

“Of course,” I said.

“Good,” she said. “The last sales person told me it was too expensive and I couldn’t afford it. I told him to just give me the price and let me decide. But he refused.”

Stupid salesperson. I quoted the windows. They were expensive. But she bought, and when she filled out the financing paperwork, I saw her income. She was a single woman, but she made six figures. Never tell a person like that “she can’t afford it.”

The moral of the story? Don’t make assumptions. Maybe you are expensive. Fine. Tell us your price. Let us decide what we can afford. We might surprise you. But if you are arrogant and tell us we can’t afford you, I guarantee you won’t get the business. And you’ll leave behind a lousy reputation.

That way leads to business failure.

Personal Branding and Email

Friday, December 3rd, 2010

A couple of weeks ago, I listened to a presentation on job seeking, and one of the topics was personal branding. The question was, should you make your brand “you,” or should you attach yourself to an organization and make that part of your brand? The consensus in the room was that it was okay, even desirable, to make the organization you work for part of your personal brand.

I disagree. I think you need to develop a brand about you that is separate from the company you work for. I’ll make an exception if, like me, you are the owner of a business. The reason I disagree is that, as an employee, you are always at risk of losing that job. If the organization is an integral part of your personal brand, you have to do significant re-branding when you start looking for a new job.

I will probably blog more on this subject in the coming weeks, but the specific part of branding I want to discuss today is your email address.

I have a client who has registered for all his social media channels with his work email. I advised him to change that. The social media channels are all his, personally, not affiliated with his company. He’s in sales, so he’s using the channels to attract clients, but he’s also using them to brand himself as a good networker and person to know. All that is independent of his work for the company and could survive him leaving and starting another career.

Unless you are specifically engaging in social media for your company, and the majority of the content is organization-related, I suggest you sign up for Twitter, Facebook and the like under a personal email. Gmail makes it easy. You can link your work email to your account, so what’s on your business card can be used to find you.

But if you leave your current organization, whether voluntarily or involuntarily, you don’t lose access to your personal social media branding.

Anyone else have an opinion on the topic?

You Are Where You Network

Monday, November 15th, 2010

You know how they say, “You are what you eat”? After this weekend, I must be a chocolate chip cookie. (My husband baked!)

But it’s also true that where you network will influence how people see you.

I was in a class last Friday, and there was a networking event next door. In the bathroom, I met someone I haven’t seen in a while. I had a neutral opinion of her based on my prior interactions with her.

However, the event she had been attending is frequented primarily by people who are more interested in socializing that networking. I attended the event once and left half-way through. Many of my clients have attended and quit because, while it is billed as a business networking event, few serious business people attend, and little business is passed.

My impression of the event is that it is attended by hobbyists who are not interested in growing their business or referring others.

This contact indicated she attends the event frequently. How do you think I view her?

On the other hand, there is a well-regarded monthly networking event I attend in DC. I recently had someone say, “Oh, you go to that event? You must be serious about networking.”

Music to my ears.

Can impressions be incorrect? Of course. Which is why I recommend you are careful where you network. Look at where you want to be in 5 years. Where do people at that level of success gather? Go there. Their success and reputation will rub off on you.

The iPhone Prayer Meeting

Friday, October 22nd, 2010

A client of mine gave me the idea for this post. She said that she goes to networking events and sees people, usually younger, in a circle, huddled over their iPhones or other smart phones. I’ve seen the same thing, and I immediately recognized the image. It is kind of like a prayer meeting.

Is it good or bad? Kind of both, I think.

There’s nothing wrong with a group having something in common. Smart phones are cool and good conversational topics. They make it easy to exchange Twitter handles and contact information. They can be a good conversation starter for two people who don’t yet know what they have in common.

But the “prayer meeting” excludes people who don’t have smart phones. One of my clients just bought an Android phone because he said networking was uncomfortable without one. He couldn’t be in with the tech crowd or up with following people on Twitter.

Anything that makes you more approachable is good. Anything that makes you less approachable? Not so good. Ironically, smart phones do both.

The solution? Moderation. Going into the huddle briefly can help you bond with others. But leave the huddle after a few minutes. Make a point of talking to new people, whether or not they have smart phones.

You’ll be the cool kid who is accessible to everyone. And that’s cool!

Take Clients to Events

Wednesday, September 29th, 2010

I’ve written before about attending events with a buddy. It can be an effective way to work the room and get the most out of an event.

One of the best buddies to take with you is a satisfied client. They know who you are looking for, so they are able to target good contacts for you. Once they have found a good contact, they have a good story to tell about you. Who better to brag about your accomplishments than a satisfied client!

After your client has spoken about you to several people in the room, a buzz about you starts. I’ve had people walk up to me and say, “Everyone is talking about you and saying I should meet you.” Was it really everyone? Of course not, but it’s easy for a good client to leave that impression about you.

On the flip side, you should know your clients as well as they know you. Which makes it easy for you to find and make connections on their behalf.

Do it right, and attendees will leave the event thinking that you and your client were the most important people in the room.

Little Things Do Count

Thursday, August 19th, 2010

I’ve noticed something interesting in the last couple of months. I have several inexpensive polo shirts with my logo stitched on them. They didn’t cost much. I went to Target to buy the shirts and then took them to an embroidery place to get the stitching.

But they get a reaction! (A good one.) I’ve had people compliment me on my branding (shirts, business cards, website). Someone even said she wanted to meet with me because over my overall brand image. At networking events, people assume I’m part of a larger organization. And so on.

In business, a lot is based on first impression. If a shirt or a more professional business card can help that first impression, then by all means invest in them.

As I’m proving, that investment doesn’t have to be a lot of money! Think I’ll be getting some long-sleeved shirts for fall and winter? You bet!

Building “Know, Like and Trust” Through Social Media

Thursday, June 24th, 2010

The key to being referred is having people know, like and trust you. There are lots of ways to achieve that. Being an authentic person is key, as is doing what you say you will. But social media can accelerate the process, if you do it right.

Knowing

First people have to know you. This goes beyond meeting you for the first time, although social media can certainly facilitate that.

I met my web designer through social media. One of my contacts followed him and tweeted a lot about him. He sounded interesting, so I started following him. I think it was a few weeks before I figured out what he did. We finally met in person and stayed in touch both in person and through Twitter.

I met him through social media, and because of his tweets, he stayed top of mind with me. Knowing was covered.

Liking

Social media can make or break this one. What you communicate will directly affect this. I started following Bob Burg, again because someone I knew mentioned him. I liked his tweets, and when his new book came out, I didn’t think twice about getting it, reviewing it and promoting it. I liked him and the book. He had that part covered very well.

Trusting

Knowing and liking are the easy ones, relatively speaking. Trust is harder. I know and like people whom I do not trust enough to refer. Why? Because I’ve seen them and their business in action, and I didn’t like what I saw.

Your actions in social media can both enhance and damage trust. If a problem about your business is reported through social media, you can ignore it, reducing trust, or you can address it promptly, enhancing trust. I actually like it when someone goofs. Then I get to see how the person or business handles adversity.

But trust isn’t just how we handle problems. It’s also demonstrating that we walk our talk. It’s why I’m skeptical of people calling themselves “social media experts.” It’s easy to check what they do vs. what they say.

I’ve gotten clients and referrals based on my blog. Because I’m consistent and write well, people tend to trust me, even if they don’t yet know me very well.

Know, like and trust are powerful. They will make or break your business. Use social media well to help you succeed.

Don’t Treat Your Customers Like Idiots

Thursday, May 20th, 2010

I both love and hate it when my competitors act stupidly. I love it for the obvious reason. Them acting foolishly makes me look better. Sort of.

But when our niche is networking, and a competitor violates a basic principle, that just brings us all down.

What the heck am I talking about? A competitor of mine is currently offering a “sale” on Twitter. There are two problems with the sale.

1. The product is an ebook, but the product page doesn’t mention that, and the picture makes it look like a paper book. Don’t play games with me. If something is an ebook, tell me. If it’s paper, tell me that. I’m assuming she’s being deceptive because she doesn’t perceive value in ebooks. I could be totally wrong in my assumption, but considering the price she’s selling it for (extremely high), that’s the message I’m receiving. And in communication, the message heard is far more important than the message intended.

2. But the bigger problem is the “sale” part. The sale is a bundle including the afore-mentioned ebook and a couple of audio downloads for a package price. Sounds cool, eh? Not really. I calculated the price if I bought the three items separately. They actually cost less to buy separately than if I buy at the “sale” bundled price.

Some sale, huh?

Either she is math-deficient or she thinks her customers are. Either way, she’s not representing herself or our niche very well.

The moral of this story? Consider your message carefully. Assume your customers are bright and treat them with respect. Networking is about relationships. Do you maintain relationships with people who act like you’re an idiot?

I didn’t think so.

Blog Posts are Useful

Monday, May 3rd, 2010

Bloggers tend to be insecure people. We worry about who is reading our posts or if anyone is reading them. We obsess on how many comments a post gets. Does a post get retweeted?

Guy Kawasaki in his book, Reality Check, says that a blog is valuable even if only your dog reads it. He’s right, and I’ve had some recent experiences to prove it.

One of the most obvious uses for a blog is material for books. I’m working on compiling some of my themed posts into a series of e-books. That’s in addition to the fiction ebooks I wrote about last week. I’m soon going to have a ton of ebooks for sale.

Back to my post on writing and selling short fiction. I considered that almost a throw-way post. I was tired and needed something to write quickly. Well, recently I was meeting with someone who has a friend who wants to get a book published. She asked if I could coach her friend through the process. I said I thought I could and suggested she send her friend a link to my post. Not bad for a throw-away, desperation post!

I used a post as a way to get a referral for a contact. Remember my post on the guy who was such an awesome networker? I used a link to that post in an email to a contact he wants an introduction to. If I liked someone enough to write a post about him, that should be a compelling reason to agree to an introduction.

Finally, last week, I was at a networking event, and a financial planner was talking to me about bringing me in for a lunch and learn in her office. I sent her a link to my post on Social Media and Regulated Industries. That post establishes my credibility as someone who can speak on the topic and gives a nice teaser.

So your blog posts have value beyond who read them (or didn’t) or who commented on them (or didn’t). Be creative and find other ways to make them work for you.

Anyone other bloggers have a good story to share in the comments?

Sometimes You Can Do-Over a First Impression

Wednesday, April 21st, 2010

Mea culpa time for me. I misjudged someone, and there’s a moral to the story.

Remember my post on the Top 10 Networking Mistakes and the guy who made three of them at one event? Well, I’ve subsequently met with him several times, and I think he’s all right.

So what did he do to change my mind?

First, he did email me like he said he would. It took almost a week, but he did finally follow up.

Our first meeting was very positive. We clicked on a particular project, and he set up a good three-way meeting with a potential client for me.

We met at another event, and he was far more low-key in the conversations I overheard. Maybe he was having a bad day when I first met him.

He gets sales and marketing. We’ve had a couple of conversations on the topic, and he understands how it works.

He’s demonstrated that he genuinely wants to help people, me included. How can I not like that?

So it is possible to change a first impression. But it’s hard. I was very wary going into our first meeting. And I was still wary walking out of it. Setting up the three-way meeting and letting me see him in action with a struggling business owner increased my confidence in him.

It’s been a slow process, but I’m starting to think he’s okay. I’m still not ready to refer him (partially because I’m still a bit unclear on who is a good client for him), but I think this relationship has potential.

The moral of this story? A bad first impression doesn’t have to be a death sentence. But you’ve got to work very hard to overcome it. And sometimes, you shouldn’t rush to judgment on someone you just meet. You might be wrong and miss a potentially good contact.

Anyone else have a story to share of a changed first impression?