Posts Tagged ‘Relationship building’

Marketers Don’t Get Social Media

Friday, January 7th, 2011

At the end of last year, I talked with several marketers about social media. You know what I discovered? They don’t get content balance.

They all use the same content formula for their clients.

1/4 content about the client
3/4 “value added information”

Okay, what they get right is that it’s not all about the client. Kudos to that.

But they completely missed the “social” aspect of social media. All the content is pushed.

Don’t get me wrong. Linking to industry-relevant articles is a good idea. The best social media accounts do it. But conversation and “retweeting” is also important. Let’s face it, The Wall Street Journal, Business Week and The Washington Post aren’t hurting for name recognition and web traffic. Linking directly to their posts are good for disseminating information but not so good for promoting someone’s followers.

Instead of linking to a Mashable article, look to see if one of your followers has linked to the same article. Then RT it. Mashable still gets exposure. Your followers get good information. And the follower you RTed gets some exposure. Everyone wins, and your follower feels special.

The marketers also forgot about conversation. Remember, it’s “social” media. We’re more likely to follow people who will chat with us.

Does this take more time? Yes, it does. But you know what? When I RT and chat with folks, my @Mention stream is a lot bigger than when I just post about me and link to articles.

Buzz is what it’s about. Do what creates the buzz. Marketers should get that, right?

Relationships and Blogging

Wednesday, December 15th, 2010

On Monday, I had a phone chat with Ari Herzog. We were talking about social media and relationship building (among other things).

He got me to thinking about my strongest relationships on social media. Not surprisingly, my strongest relationships continue to be people I see in person on some regular basis. @beyourboss, @ccooks3, and @paulineleitch are good examples. Check out my @Mention stream. Those three feature prominently. Also look at who I RT. Again, those three are prominent.

But thinking about other relationships I have on-line, there are a few people I do not see in person frequently with whom I consider to have a good relationship. Interestingly, they share blogs in common.

Ari is one. Jason Alba is another. I’ve offered to help both of them in the past, and, interesting timing, I’ve had or will have phone conversations with both of them this week. I don’t consider the relationships as strong as with the three I mentioned above, but they are certainly good.

Let me think of some people I have a Twitter-only relationship with. Ken Peters and I tweet back and forth about stuff, but it’s all reactive. I think he recognizes my handle, and I’m working on a potential referral for him, but I wouldn’t exactly say we have a real relationship. Thom Singer and Gabriel Strange would be other examples. We’ve tweeted back and forth, but that’s about it. They both have blogs, but I don’t read or comment on them as often.

Why are blogs important? I think it’s because you have more space to write, which gives you a better feel for a person. Commenting on blogs gives you more space to delve into an issue. Ari and I have (politely) argued points on each others blogs, and that gives a (somewhat) deeper understanding of each other. About a month ago, I was sensing some frustration on Ari’s part, both in his own blog, and in comments on mine, and that prompted me to reach out in an email and offer to help.

Could I have gotten that through Twitter or Facebook? Maybe, but I don’t sense as much emotion through those channels.

Obviously, I’m not advocating not using them. I love Twitter and am on it most days. I’m building and deepening relationships there, but the best relationships, for me, are ones that go beyond Twitter.

So it seems to me that social media relationships fall into the following categories-strongest to weakest:

1. Social media and in-person
2. Social media and blogs
3. Social media (not including blogs) alone

Anyone want to disagree with me? I’m only one person, and I do have a bias toward in-person relationships. Feel free to chime in and tell me I’m nuts! :)

BNI Isn’t Networking

Wednesday, December 8th, 2010

I’m expecting some flack on this post, and I’m ready. Bring it on!

Before I start, let me say that I was a member of BNI for 5 years, and I still recommend people join chapters. It’s a great way for some people to grow their business.

For those of you who don’t know what BNI is, quickly, it’s an international organization of chapters of business people who meet weekly with the goal of referring business to each other. Follow the link above if you want more information.

But it doesn’t really teach networking.

What it is VERY good at is teaching how to do business by referral, which is a part of networking, but there’s more to networking than referrals, and some of what you learn in BNI can actually hurt someone who is new at networking.

What, you may ask?

1. BNI encourages closed-group referrals

BNI chapters are made up of individuals, with one person per profession. Members are strongly encouraged to refer the members of their chapter. So, if one of your clients is looking to buy a house, you are supposed to refer the real estate agent in your chapter.

Why is this a problem? Because the agent in your chapter might not be the best fit for your client. In networking, you want to make the best connections to develop a relationship. BNI has systems in place that make it difficult for members to refer outside their chapters.

2. BNI encourages keeping score

Keith Ferrazzi in his book, Never Eat Alone, says, in networking we shouldn’t keep score. And I agree with him. There are people I refer without hesitation who have never referred me back. They make me look good with my clients, which is good for business. But BNI chapters usually have some method of tracking who is referring and bringing guests and who is not. Because of the score keeping, members often feel pressured to refer the members of their chapter, fearing that otherwise they won’t be referred in return. When I was still in BNI, I heard members frequently say, “I’ve referred so-and-so lots of times, but he still hasn’t referred me. I’m not going to refer him anymore.”

That’s not good networking.

3. BNI members tend to network too much within BNI

Although BNI says they encourage members to network outside BNI, many members don’t. They visit all the local chapters, one at a time, and say “I’m doing a lot of networking.” When I ask, “Are you giving and receiving referrals?” the answer often is, “No, but I’m having lots of one on one meetings.”

Yep. That’s effective.

4. BNI has a huge focus on inviting guests to chapters

This is probably my biggest pet peeve. BNI members who don’t quite get it attend other events like sharks, looking for members to invite to their home chapter. Often they pop the invitation without asking anything about the other person. It’s almost like the sales person who walks up to you at an event and says, “You need to hire me,” without knowing anything about you or your business.

Networking is about meeting new people and building relationships. That doesn’t happen when members cruise other events looking for “fresh meat.”

As I said earlier, BNI is an excellent place to learn the basics of doing business by referral. If you are considering BNI, by all means investigate your local chapters and see if one might be a good fit for you. But don’t think that BNI is networking and fall into the trap of just working BNI. There’s a lot more to effective networking than attending an endless series of BNI chapter meetings.

Anyone want to agree or disagree?

When Does a Referral Come From Social Media?

Friday, November 12th, 2010

A question I get frequently is “do you actually get business from social media?” It’s actually a difficult question to answer, and I think it’s the wrong question to ask.

Let me give an example. A few days ago, I received an @Mention on Twitter. She was thanking me for a recent blog comment and asked me to Direct Message her my contact info. She had a business proposal for me. Naturally, that got my attention, and I sent her my email and phone number. We’re still working out the details, but it’s looking promising.

Now, back to the question, “Do I get business from social media?” Since the interaction happened through Twitter and was triggered by my commenting on her blog, the answer could be “Yes.”

But, she and I have met in person and worked on a volunteer project together on the past. So we have a face-to-face relationship as well. So maybe it happened because of networking. Hard to tell.

Which is why I say it’s the wrong question. The better question to ask is “Do you get business from relationships?”

That’s an easy one to answer. Resoundingly “Yes!”

Relationships can be built and nurtured both in person and online. The best relationships are built and maintained in both spaces. If you do it well, it’s too hard to separate where the referral came from. And it’s not important to separate them.

Build relationships everywhere, and you’ll never lack for business.

Build The Following Before You Need It

Wednesday, November 3rd, 2010

I was on a writer’s forum a couple of days ago and I saw a question about using Twitter to promote an author’s book. Before I answered the question, I checked his Twitter profile. Big surprise. A new Twitter user with a couple of tweets, no followers and following no one.

Bad news. It’s too late to start using social media when your book is published. You need to build the following before you need it.

I started blogging and tweeting last year. I was still working on the book, and I wanted to build the following in advance of needing it. Now I have lots of people asking me how the book is going and when it will be for sale.

That’s what you want. A good social media promotional campaign needs to happen in advance. Build the buzz ahead of time so launch day (whether for a book, a new product or job search), and you’ll get a lot of excitement. Wait until the launch happens, and you’ll hear crickets chirping.

It’s more than building the buzz in advance. We see through you. If you build the relationships before you need them, and do it well, you’ll be “banking” good will. Then when you need to withdraw (by asking for help), we’ll help you. If you wait until you need it and then start promoting, we’ll know you only joined to push your product. Fewer people will help you then.

Remember, social media is first about building relationships. You wouldn’t walk up to a total stranger and ask for money, right? Why assume you can do on social media what you wouldn’t do in person?

How to Become a Proactive Networker – Guest Post by @ccooks3

Monday, October 25th, 2010

Chris Cooks is one of the best networkers I know. Most of the people I meet at events are either small business owners or active job seekers. Chris is neither. He’s one of those rare individuals who is happily employed but still networks like crazy. Since I have been focusing this month on networking for job seekers, getting a guest post from Chris was a no brainer. Take it away, Chris.

When I first began attending networking events, I found myself often asked “Why are you here?” when whoever I was speaking with learned that:

* I was not looking for a job
* I was not hiring
* I was not in business development
* I did not own a company

My answer was, “I’m growing my professional network. My strategy is to have the air bags installed before impact.”

Being currently employed as a consultant with a local government contractor, I have to accept the possibility that something such as a funding cut or losing a contract could bring about my not having coverage. Although I may be content with the projects that I’m working on, I do not have the luxury of becoming complacent. So how does one keep from becoming too comfortable? The answer does not lie so much in an active versus a passive networking approach as it does in a proactive versus a reactive networking approach.

We all network, however, we are usually reactive instead of proactive. We tend to need some catalyst to become a proactive networker: the loss of a job, graduating from school, moving to a new area or needing a new client or project. Once the objective has been achieved, then we shut down the networking machine. I have been guilty of this myself in the past. It is very easy for contentment to morph into complacency.

Regardless of the urgency your current need to network, here are some steps to enable you to develop and maintain a proactive networking strategy.

Establish your base

Take an inventory of the people you know and the industries they are in. This is your base. Do not make the mistake of omitting people who may not be employed (stay-at-home parents, students, retirees, unemployed individuals). Remember, that people know people, who know people and your goal is to broaden your network of resources.

Expand your circle

How many of the people in your base can you connect with on social media platforms such as LinkedIn, Twitter, or Facebook? As you connect, find out who they know and attempt to gain introductions either virtually, through social media platforms, or in person. If someone does not use social media tools, obtain the standard contact information (phone numbers, email). Do not be afraid to reach out to people with whom you have lost regular contact.

Attend Events and/or join groups or associations

Find a few free or inexpensive networking events to attend. Also look into joining groups or associations in the industry that interests you. Are any of the people in your base attending events or members of associations? If so, ask to tag along. Are there any Meetup groups in your area? Check out both professional and social groups, both offer opportunities for networking.

Volunteer

Volunteering is a great way to network. Whether it is with the school system, or various non-profits, volunteering can provide an opportunity to interact with a cross section of people from varied backgrounds.

Connect People

As you become a proactive networker, you will begin to meet several people networking for a variety of reasons. Keep the networking needs of those you meet in mind and whenever possible, connect people who can be of assistance to one another. Share the resources that you have developed. You will find that the more you do this, the more others will do the same for you.

Conclusion

When I attend networking events, my goal is to meet people and to establish and grow my base of contacts before I need them. As a job seeker, once you have accomplished your goal and obtained the job, do not “shut down the machine,” merely reduce the intensity and alter the focus to connecting people. Continue to do the things outlined in the steps above to be a proactive networker and have your resources already in place the next time you need them.

Thanks, Chris. That’s excellent advice. By the way, Chris also tweets from @ngagedc. If you are in the DC metro area, follow that account also and learn about great low-cost or free networking events.

The iPhone Prayer Meeting

Friday, October 22nd, 2010

A client of mine gave me the idea for this post. She said that she goes to networking events and sees people, usually younger, in a circle, huddled over their iPhones or other smart phones. I’ve seen the same thing, and I immediately recognized the image. It is kind of like a prayer meeting.

Is it good or bad? Kind of both, I think.

There’s nothing wrong with a group having something in common. Smart phones are cool and good conversational topics. They make it easy to exchange Twitter handles and contact information. They can be a good conversation starter for two people who don’t yet know what they have in common.

But the “prayer meeting” excludes people who don’t have smart phones. One of my clients just bought an Android phone because he said networking was uncomfortable without one. He couldn’t be in with the tech crowd or up with following people on Twitter.

Anything that makes you more approachable is good. Anything that makes you less approachable? Not so good. Ironically, smart phones do both.

The solution? Moderation. Going into the huddle briefly can help you bond with others. But leave the huddle after a few minutes. Make a point of talking to new people, whether or not they have smart phones.

You’ll be the cool kid who is accessible to everyone. And that’s cool!

Giving Back During Your Job Search

Wednesday, October 20th, 2010

I’ve talked to plenty of people who are looking for jobs. They understand that they need to ask for help, but they also understand they need to give back. And they don’t know how.

If you’re worried about that, congratulations. Your heart is in the right place. But don’t sweat it so much that it stops you. You’ve got more to give than you probably think.

Remember that networking isn’t something you do once and stop. Networking is about building relationships. And relationships continue. You need the job today. But the people you are networking with may need a job tomorrow. So part of giving back is staying in touch so you can be ready to lend a hand later when needed.

Good job seekers get out and talk to a lot of people. That means you are meeting new folks. Which gives you an opportunity to be a connector. Let’s say you are on an informational interview with someone. They mention they need a new software package to address a problem. It just so happens that you met a couple of weeks ago with an IT guy. Offer to arrange an introduction. It’ll make you look good, and everyone potentially wins.

Always make it a habit to ask “And who do you need to meet?” People will usually tell you. And don’t worry if you don’t know someone right then. Life is funny that way. I was in a meeting yesterday, and the person I was meeting with asked if I knew any pharmaceutical sales reps. I don’t. But you know what will probably happen in the next month? I’ll probably meet one, just because I’m now tuned to listening for them.

Try it out. Ask the question. See if you can come up with some introductions for the people in your network. The harder you work for them, the harder they will work to help you find a job.

Take Clients to Events

Wednesday, September 29th, 2010

I’ve written before about attending events with a buddy. It can be an effective way to work the room and get the most out of an event.

One of the best buddies to take with you is a satisfied client. They know who you are looking for, so they are able to target good contacts for you. Once they have found a good contact, they have a good story to tell about you. Who better to brag about your accomplishments than a satisfied client!

After your client has spoken about you to several people in the room, a buzz about you starts. I’ve had people walk up to me and say, “Everyone is talking about you and saying I should meet you.” Was it really everyone? Of course not, but it’s easy for a good client to leave that impression about you.

On the flip side, you should know your clients as well as they know you. Which makes it easy for you to find and make connections on their behalf.

Do it right, and attendees will leave the event thinking that you and your client were the most important people in the room.

Twitter Seduction

Wednesday, September 22nd, 2010

Yes, this post is work safe. ;)

Getting more followers is a common goal on Twitter. But having lots of followers who don’t engage with you doesn’t do much good. So how do you get followers who are interested in your content and are willing to engage with you?

It’s what I call “Twitter seduction.”

First you start following your competitors. Find the ones who tweet good, relevant content. The start looking at their followers. Search for the ones who routinely retweet and are the types of people or businesses you are trying to attract. By the way, a good way to find the retweeters is to look for the people your competitors thank for RTs.

Follow the people you are interested in having follow you back. A good rule of thumb is that 30-50% of the people you follow will follow you back, provided you have an attractive Twitter stream.

But don’t leave it to chance. You can make it more likely they will follow you back by using the seduction method.

First, I recommend you create a list specifically for those people. You might want to make it private, so it’s not painfully obvious what you’re doing.

Next, you follow that list closely. Look for posts to retweet. Start a chat with some of them using @ replies. Answer questions. If they have good content, include them in #FF posts. Do everything you can to catch their attention and make them want to follow you back.

Obviously, don’t ignore them when they finally do follow you back. This is only the beginning of the relationship. If you’ve done your research well, it’s just the beginning of good things for all of you.

Anyone else have “seduction” techniques to share?