Posts Tagged ‘Networking’

Excerpt from The Enthusiastic Networker

Friday, November 18th, 2011

I hope you saw my announcement on Wednesday that my new book, The Enthusiastic Networker, is available. Today I wanted to give you an excerpt so you’ve got a better idea of what the book is about. Enjoy!

Excerpt from Chapter 2 of The Enthusiastic Networker

Before we begin, we need a common language. What is networking? What is social media? What are the characteristics of a successful networker? And what about referrals?

There are a lot of misconceptions about face-to-face networking. Some think it is another word for soliciting sales. Some think it’s about collecting cards and contacts. Some think it’s only about finding new prospects and clients. Still others think the way I used to:, believing it’s something that only a certain economic class of people do or that it’s what happens on golf courses or at ritzy fundraising benefits.

Social media has almost as many misconceptions. For example:

* It’s only Facebook, Twitter and LinkedIn (maybe blogging).
* It’s a complete waste of time.
* Only 25-35 year olds do it.
* It’s so essential that it’s the only way to save a business.

Most of these misconceptions do have a certain amount of truth to them. Many people network exclusively among people of their class. Salespeople certainly network to find new prospects. Social media can indeed expand to fill all available time and space. Younger people are, in general, more comfortable with social media than Boomers. And to some extent, you do have to collect a certain number of contacts in your database to be effective.

But at its heart, networking is about building relationships. Hopefully, these relationships will last a lifetime. These relationships will nurture you no matter what you need, whether the need be clients, a new job, or the name of a great plumber.

What Is Networking?

Networking is about helping others. As Zig Ziglar said in Zig Ziglar’s Secrets of Closing the Sale, “You can have everything in life you want if you will just help other people get what they want.” I suspect that he meant that from a sales perspective, i.e., he’s talking about helping others get want they want by selling it to them. But the statement works just as well, if not better, when seen from a networking perspective.

Think about it. If you help someone to get new clients, doesn’t it make sense that he will help you get clients in return? Or if you help someone get a new job, one that is just perfect for her and her career goals, don’t you think she will be highly motivated to help you get what you want?

Of course. That’s what networking is really about. It’s connecting people who need to meet each other. Sometimes, you will be the connector. If you are good at it and do it well, sometimes you will be the connected.

It’s that anticipation of being the connected and the satisfaction of being the connector that develops and maintains the enthusiasm. There’s a real emotional charge about receiving a referral. Sometimes, there’s an even greater charge from giving a slam dunk referral. In either case, you want it again and again. Kind of like an addiction, but in a way that harms no one and helps everyone.

Networking is not about collecting the most contacts. I know someone who boasted that she had thousands of contacts in her Outlook database. She was connected to more than a thousand people on LinkedIn. She went to lots of networking events each month where she met new people and connected them with each other. Sounds like she must be a pretty good networker, right?

Unfortunately, she also constantly complained that she had no clients. How can that be? She knew a lot of people. She went to events and continued to meet new people. How could she not have clients? With so many contacts, she should have had many people clamoring to work with her.

The truth was that she was a contact collector. Yes, she met a lot of people, collected a lot of business cards, and had many LinkedIn connections. But she had a relationship with very few of them. It’s not enough just to know a lot of people. Truly beneficial contacts are people who like you, who trust you, and who know enough about you to give you referrals. And that was the piece she was lacking. The relationship.

Networking Fundamentals: Remember that networking is about building relationships. In life, it’s not the one who dies with the most contacts who wins. It’s the one who has the most people speaking, with love and respect, at his or her funeral.

What is Social Media?

When someone says “social media” a lot of people think Facebook, LinkedIn, Twitter, maybe MySpace or YouTube. But there’s a lot more to social media than these sites.

I define social media as “any way people meet each other, interact and build relationships online.”

Certainly the five sites above fit that definition. But social media is much broader than that.

Online forums or boards are social media. I hang out in the Wizards of the Coast D&D (Dungeons & Dragons) boards. I also often visit a forum for people who write Torchwood fan fiction (Torchwood is a dark spin-off from the British Dr. Who science fiction series). I mostly lurk on those boards, but if I wanted to, I could certainly build relationships there.

Listservs or email groups like Yahoo! Groups are another form of social media. I’m on the Kindlekorner Yahoo group. It’s been an invaluable source of information about self-publishing, as well as a great place to find free books. Again, I tend to lurk; I can only be active in so many social media channels. But I’ve spent enough time with that group to recognize many of the regulars. Some I like and respect. Some I don’t. Just like interactions in the face-to-face world, social networks bring you in contact with a diverse community. The trick is to sort out those you most want to build relationships with from those better left at arm’s length.

Don’t forget about LiveJournal. LJ combines blogging and social media, so that it’s more personal than, say, WordPress, which is a more traditional blog platform, as is Blogger. LiveJournal is mostly consumer-based, so you’ll find lots of special-interest communities as well as individuals. If you want to connect with a group of people focusing on, for example, dogs, LiveJournal can be more effective and focused than Facebook or Twitter.

My husband loves to play chess. Chess.com is the site he uses to find and play matches with people from around the world. There are lots of social media elements to the site, so even my husband (who insists he doesn’t do the “social media” thing) is active in social media. But don’t tell him, okay?

Given the multitude of options available, it is essential that you identify your purpose and have a reason and a strategy before diving into social media. If your target market is knitting fanatics, Twitter might not be the best place for you to spend your time. But a knitting group on Yahoo! Groups (I found 6515 when I did a search) might be perfect.

Just remember that social media encompasses so much more than Facebook and Twitter.

Liked that? There’s more in the book. Comment and let me know what you liked.

The Enthusiastic Networker is Published!

Wednesday, November 16th, 2011

It’s been a long time coming, but it finally happened. My book, The Enthusiastic Networker is published and available for sale on Amazon.

When I say a long time, I mean it. Off and on, I’ve been working on this book for close to five years. It took that long for the book to find it’s voice and purpose.

What’s it about? If you’ve been reading this blog, you’ve got a pretty good idea. It’s about finding your own voice and presence in networking. It’s about the basic steps to getting started and staying motivated. I talk about using both face-to-face networking and social media together to make a total word-of-mouth marketing plan.

Newbies and pros can find something in this book, and the early feedback I’ve been getting supports that. Give it a try!

Publishing a book has been a goal of mine since I was a child. As I researched the industry, I’d decided to self-publish this one, but last year, a publisher found me on LinkedIn (who says social media doesn’t work). When a publisher says “tell me about your book project,” you don’t say no. And overall, I’ve been happy with the decision. Holding your own book in your hands is an experience that can’t be described.

But you know what’s odd? I’ve had the book for about three weeks now, and I’ve been selling copies at networking events. The book link finally went live on Amazon a few days ago, and seeing my name on Amazon was what finally made it real to me. What does that say about Amazon’s influence?

It’s been a long road, but I’m at the end of this one. My new journey of being a published author has begun. Help me out by buying a copy? If you’ve already bought a copy, thank you. Help me out by reviewing it on Amazon?

Tune in on Friday for an excerpt.

Networking At the Dog Park

Friday, August 5th, 2011

As some of you may know, I have a new dog. Shameless doggie plug.

Isn’t she cute?

Ahem. Anyway, back to the post at hand. With a new dog, I’m spending a lot of time at the dog park. Who would think it would be a good place to network?

Let me start by reminding you that networking is something that can be done anywhere, at any time. It’s just relationship building, and as long as you honor the occasion, you can do that anywhere.

So obviously I don’t run around the dog park handing out business cards. But I’ve recommended a massage therapist, promoted a buddy’s book and talked about a good guy to buy windows from. And this week, I finally got to talk about myself!

It was a slow day. There were only two of us there with our dogs, and the guy (we’ll call him Bill) asked me what I did. I told him, and we started to talk about social media. He had lots of questions, and I answered them. I recommended he try out Google+ and I offered him one of my invites. I told him about my book, and I think he might buy a copy when it comes out.

Not bad for something I do every day that costs me nothing extra in time or money. He works for a big company. Never know when I might need a connection there, and I’ve got the beginnings of the relationship to make it happen.

So where’s the oddest place you’ve networked?

Review of So What?: How to Communicate What Really Matters to Your Audience

Friday, April 22nd, 2011

I recently read So What?: How to Communicate What Really Matters to Your Audience, and while what he writes is hardly rocket science, it was a good communication reminder.

How would you like to end conversations with people saying “I want that!” or “That’s great. How can I help?” Sounds good, right? Well, that’s what you’ll learn by reading this book.

His basic point is that we tend to forget to communicate what’s in it for the other person. He discusses the “So What?” philosophy of communication and talks very specifically about communicating value to your audience.

This goes along very well with my messages about networking. If you are thinking about the value you are adding to the relationship, you’ll be more successful than the people who always talk about themselves and how great is their product or service.

The book is a quick read, and it has lots of good information. I like the way he follows his own philosophy. In each chapter, he starts by telling us the value we’ll get from each chapter. In other words, he constantly communicates the “So What?” message to the reader.

One of the chapters I particularly liked was “Winging It vs. Orchestration.” In it he talks about preparing your message for each individual or organization by researching their needs before crafting your message. It’s a basic step that many sales people neglect, but often it’s the difference between sending a generic message or one targeted to make people say, “I want that!”

It also applies to networking and elevator speeches. If you do your research in advance on an event, you’ll know who will be there and how to present yourself and your services. A bit of preparation in advance can make an event far more profitable.

I could go on, but why don’t you get the book and start working on your “So What?” messages.

Read The News!

Friday, April 1st, 2011

I’m surprised at how often I discover that people don’t read their local newspaper. It’s a wealth of information, and a valuable business and networking tool.

I was meeting with a client a few days ago, and she asked my opinion on what she should say when people ask her the question everyone asks real estate agents, “How’s the market?”

It just happened that I’d read the answer in the Washington Post that morning. Did you know that the metro DC area is only one of two urban areas in the country where home prices are going up?

If my client had read her local paper, she’d have known too and had an answer to the question.

You need to know what is going on in your local area. I don’t care if you read the paper in dead tree format, on your Nook, Kindle, iPad or computer, but read the darned thing!

Informed business owners and sales people are more successful

The Enthusiastic Networker

Wednesday, March 23rd, 2011

So far this proposed title for my book is winning. It’s funny. That was what my publisher has taken from my book, and it wasn’t at all what I had been thinking about when I was writing it.

Not that he’s wrong. I have enthusiasm for networking, as anyone who knows me realizes. I know not everyone will love it the way I do, but I think anyone who approaches networking as a chore will be frustrated and give up on it.

So how can you network with enthusiasm?

1. Be clear on what you want to get out of it

If you have clear goals, you have something to communicate to others, and you have something to get excited about. Then when you start to meet your goals, you’ve got something else to be excited about and share with others!

2. Look for activities you enjoy

Are you a morning person? Look for breakfast meetings. Slow to get going in the morning? Maybe lunch meetings are for you. Busy all day but need a way to wind down in the evening? Happy hour events are probably for you. If you network at the times and events that work best for you, obviously you’ll be more excited.

3. Refer others

There’s nothing quite like the charge of making an introduction that leads to closed business or a job for someone. When I make a good referral, it charges me up for the rest of the day. Sometimes even the rest of the week.

4. Follow up promptly on referrals you receive

Of course we all get busy, but when you receive a referral, take the time as soon as possible to follow up on it. If you’ve done your work well as a networker, it should be a good one, likely to lead to a new client. What’s more exciting than getting a new client?

Those are some of the things that make me excited about networking? What about you? Anything else you’d like to share?

5 Tips For Making the Most From a Conference

Monday, March 21st, 2011

I taught a class last week to participants of the Veterans in Business Conference. I was giving them tips on how to prepare and get the most from an all-day conference. Here are some of the tips that resonated and might be useful for you when preparing for a conference or trade show.

1. Planning In Advance

I spent most of the class on this topic. Too many people pay money and spend a day (or days) at a conference and never plan their goals. No wonder they come back thinking it hadn’t been a good use of that time or money.

Before attending a conference, write down several specific goals. Do you want to meet a specific number of people? Perhaps a workshop will give you continuing education credits. Or maybe you are looking for ideas and best practices. Make sure you write them down and refer back to your goals periodically to ensure you are on track.

2. Business Cards

Bring lots. And I mean lots, like 50 for each each day of the conference. Then there’s no chance you’ll run out and look unprofessional.

3. Listen and Ask Questions

This is a common theme when I talk about networking, and it’s true here too. The more you listen when you talk to people, the more everyone will get from the interaction. Maybe you can help someone meet his conference goal. Or you can make some connections. Being a good listener will make you memorable and easier to follow up with in the future.

4. Introvert or Extrovert?

I got some laughs from this one, but it’s important. Introverts make better listeners, so you’ll do that piece well, but we introverts get tired easily in crowds, so we have to remember to schedule time to recharge alone.

Extroverts have plenty of energy and feed off being in a crowd. But you aren’t as good at listening, and you might flit from conversation to conversation, gathering cards but not starting any meaningful relationships. Remember to take a deep breath every so often and remind yourself to listen.

5. Follow Up

Of course you know you need to follow up, but do you schedule time to do it? I recommend you clear your calendar for the morning after the conference. Give yourself time to categorize business cards, prioritize follow up and then actually do it.

It will take longer than you think. At a minimum, I’d suggest blocking out two hours.

Anyone else have any good tips to add?

It’s About the Relationship, Not the Sale

Monday, February 21st, 2011

One of my clients forwarded me an email last week, and it was a good example of a common mistake sales people make.

He’d met the young lady at a networking event, and she followed up with a (very thinly disguised) request for a sales presentation. Oh, it was gussied up as “I’ll evaluate your existing plan, and if it’s good, you’ll at least know that” kind of offer, but we all know what that means, right? The real kicker? A specific date, time and location suggestion for the meeting. Folks, in case you don’t know, in an unsolicited email, that’s always a sign that you’re going to be sold something.

I actually don’t fault the young lady. I know her industry, and this is what she’s been taught to do. She’s been taught to view everyone she meets as a potential client. Hopefully, she’ll survive long enough to learn some better strategies.

What’s a better way? Easy, view everyone you meet as someone who can open doors for you. Set up meetings to learn about another person, how you might refer each other and to get a feel for who they know. Then you can ask for introductions.

If you speak with passion and knowledge about how you help your clients and who you like to work with, and the person you are meeting with needs your services, he or she will likely ask about working with you. The important thing is that you’ve given the space to self-select. If they don’t need you, no problem. At best, you’ve found a good referral source. At worst, you’ve left a good impression.

So in case you still haven’t heard me, it’s about the relationship. Not the sale. Relationships will lead to sales. Sales don’t always lead to relationships. You need both to survive.

Who To Refer?

Wednesday, February 16th, 2011

I recently heard something very disappointing at a networking event.

Three of us were talking. For ease of writing this, we’ll call the other two people Jim and Jane. Jim expressed a real need for a service. I knew Jane had a good relationship with someone (Bob) who offered that service and I turned to her and said, “I’m sure you’ve already referred Bob to Jim.”

People, this should have been a no-brainer, and I was so certain Bob had been referred that I almost didn’t say anything. Good thing I did. Because Jane said, “Oh, Bob isn’t in my networking group anymore.”

Don’t worry. Bob did get the referral, but I kind of felt like I was guilting Jane into it.

So what’s up with this? If someone provides a good service does it matter if you’re not in the same networking group anymore? Remember that networking is about building relationships. Relationships last (or should) no matter what group you belong to.

The situation would have been different if Jane had said, “No, I didn’t refer Bob because someone new in that position has joined my group, and I referred her instead.” That would have been fine. At least someone would have been referred.

But to hear about a need, know someone who can fulfill it and say nothing? That’s counter to every principle of good networking.

This must be a common problem because I’ve had so many people tell me, “When I left that group, I never heard from any of the members again.” Regular networking meetings are a way to stay in touch. They aren’t the only way.

You want people to remember and refer you, no matter what group they are in, right? Then stay in touch with everyone in your network, no matter what groups you do or do not share.

BNI Isn’t Networking

Wednesday, December 8th, 2010

I’m expecting some flack on this post, and I’m ready. Bring it on!

Before I start, let me say that I was a member of BNI for 5 years, and I still recommend people join chapters. It’s a great way for some people to grow their business.

For those of you who don’t know what BNI is, quickly, it’s an international organization of chapters of business people who meet weekly with the goal of referring business to each other. Follow the link above if you want more information.

But it doesn’t really teach networking.

What it is VERY good at is teaching how to do business by referral, which is a part of networking, but there’s more to networking than referrals, and some of what you learn in BNI can actually hurt someone who is new at networking.

What, you may ask?

1. BNI encourages closed-group referrals

BNI chapters are made up of individuals, with one person per profession. Members are strongly encouraged to refer the members of their chapter. So, if one of your clients is looking to buy a house, you are supposed to refer the real estate agent in your chapter.

Why is this a problem? Because the agent in your chapter might not be the best fit for your client. In networking, you want to make the best connections to develop a relationship. BNI has systems in place that make it difficult for members to refer outside their chapters.

2. BNI encourages keeping score

Keith Ferrazzi in his book, Never Eat Alone, says, in networking we shouldn’t keep score. And I agree with him. There are people I refer without hesitation who have never referred me back. They make me look good with my clients, which is good for business. But BNI chapters usually have some method of tracking who is referring and bringing guests and who is not. Because of the score keeping, members often feel pressured to refer the members of their chapter, fearing that otherwise they won’t be referred in return. When I was still in BNI, I heard members frequently say, “I’ve referred so-and-so lots of times, but he still hasn’t referred me. I’m not going to refer him anymore.”

That’s not good networking.

3. BNI members tend to network too much within BNI

Although BNI says they encourage members to network outside BNI, many members don’t. They visit all the local chapters, one at a time, and say “I’m doing a lot of networking.” When I ask, “Are you giving and receiving referrals?” the answer often is, “No, but I’m having lots of one on one meetings.”

Yep. That’s effective.

4. BNI has a huge focus on inviting guests to chapters

This is probably my biggest pet peeve. BNI members who don’t quite get it attend other events like sharks, looking for members to invite to their home chapter. Often they pop the invitation without asking anything about the other person. It’s almost like the sales person who walks up to you at an event and says, “You need to hire me,” without knowing anything about you or your business.

Networking is about meeting new people and building relationships. That doesn’t happen when members cruise other events looking for “fresh meat.”

As I said earlier, BNI is an excellent place to learn the basics of doing business by referral. If you are considering BNI, by all means investigate your local chapters and see if one might be a good fit for you. But don’t think that BNI is networking and fall into the trap of just working BNI. There’s a lot more to effective networking than attending an endless series of BNI chapter meetings.

Anyone want to agree or disagree?