Do you give stuff away for free? When you do, how many hoops do you make us jump through?
I recently participated in an online focus group. One of the things they offered us was a coupon for a free sample of the product we were looking at. Free? Sign me up!
I finally got the coupon (a couple of weeks later). It’s been sitting in my Inbox for over a week. Why? Because of what is required to print it.
The coupon is only good for one printing. I need to be sure my printer is on, ready to go, with paper loaded and my ink cartridge full. I’m not kidding. Those were the instructions.
Now my printer is, how do I put this? Old and cranky. With my luck it would be in a mood when I tried to print the coupon, and I’d be out of luck.
I get that they don’t want me printing zillions of these things for friends, family, clients, etc. But seriously. Does it need to be this hard? Kind of makes me feel not trusted, which doesn’t leave me.with a warm fuzzy about them and their product.
Giving stuff away is good. It allows us to try before we buy. But don’t treat your potential clients like criminals or make it so hard that we say “No thanks!”
