Archive for the ‘social media’ Category

Social Media and the Big Table

Wednesday, September 14th, 2011

Social media is like a conversation with a lot of people participating at the same time. Think of it like the big table at a family reunion. You know the one I’m talking about. It’s loud, and you can’t hear what the person two plates down is saying because you have Auntie Ruth embarrassing you with stories from when you were two and running around her backyard in your birthday suit.

To the newcomer, social media can seem just as loud and overwhelming as the big table. But remember that, unlike the table, you can drop in and out of the conversation whenever you like. Interested in what @beyourboss is talking about? No problem. Notice that a friend on Facebook is starting to talk about something funny? Not a problem. Unlike the big table, you can easily drop into and out of any conversation. Because it’s all saved in your stream, you can listen in to what people were saying while you were sleeping.

Can this still lead to overwhelm? Sure. And if it starts to feel like too much, you can always pull back for a bit until you’re recharged and ready to go.

Using lists and groups can help you focus the conversation so it’s not quite as loud. But definitely take advantage of joining conversations you couldn’t get to at the big table.

And if Auntie Ruth is still telling the embarrassing stories? Well, there’s always the “Unfollow” button. ;)

Third Party Posting To Facebook

Friday, September 9th, 2011

I’m surprised I haven’t seen more discussion about this in the social media verse.

A few days ago, I study was published showing that auto-posting to Facebook decreases Likes and Comments.

This is significant. I’ve been telling people for a couple of years now to use tools like Hootsuite to automate their posts to both Twitter and Facebook, not realizing that Facebook de-emphasizes posts published through third parties.

Okay, people in the comments debated the validity of the study, but I still think it’s important to note. Yes, it can take a bit longer to create a post directly on Facebook, but if you rely on Facebook for your customer engagement, it might be worth the time.

I plan to change my advice to clients, and modify my own behavior. I’ll be curious to see if it makes a difference.

Earthquake In D.C.

Tuesday, August 23rd, 2011

I wasn’t going to post here until tomorrow. I’ve been on vacation (it was wonderful), and I was enjoying one more day of blog break.

But then the earthquake happened. Yes, earthquake in D.C. I remember one other a few years ago, but that’s it, and I’ve been here more than 20 years.

So what did I do after the shaking stopped? Tried to call my husband and son. No good. Cell system in jammed. I sent both of them texts and am still waiting to hear back.

But I know all my Twitter and Facebook friends are okay. As soon as I gave up on the phone, I went to the computer. WiFi is fine. Lots of tweets about the quake. And Facebook was all abuzz.

A few years ago, I would have turned on the TV or radio. Now I don’t have TV service, and I think the only radio is in my car. I get all my news from social media. And from what I read, so do many other people.

What about you? Where did you go after the quake? Where do you get your news?

First Impressions of Google+

Wednesday, August 3rd, 2011

I got an invitation a few days ago and set up my profile. The first really good thing for me was that my husband was interested in joining. It’s the first social network he’s been interested in, other than LinkedIn, and it was neat to try something with him.

I like the interface, both of the iPhone app and the web app. I really like how it integrates with Gmail, so I can see notifications directly from my Gmail page or any other Google Page. That’s easy!

The circles seem nice. I love dragging and dropping people into circles. That couldn’t be easier and is more intuitive than adding people to lists on Twitter or Facebook. I like that you can send to a circle, unlike on Twitter where a tweet goes to everyone.

I ran across a couple of bugs. I tried to share a link, and my comment showed up, but the link didn’t. Also, I had some trouble with sharing pictures from the iPhone app, but it’s still early days.

I’ll keep playing with it. I still have a few invites. Anyone want one?

Is It Better To Follow Lists or People

Wednesday, June 29th, 2011

Lots of people (myself included) create lists on Twitter as as way to group those they follow, often by topic, but sometimes for other reasons.

Other users can use these lists as a resource for information, or for finding people to follow. When I told a client he could follow either the list or the individuals, he asked “why would I follow each individual?”

Good question. Following a list is easy. One click and you’re done. Set up a column in your Twitter client app, and you’re done. I told him there were two reasons to follow the individuals.

One was that he might not like every account on the list. Some people on my Small Business Resources list tweet A LOT. Maybe you wouldn’t want to follow those people. Or maybe you like the marketing/branding folks but don’t care about the small business finance people.

The other reason to follow individuals is to increase your own followers. Remember, the people on the list won’t check to see who is following the list. They are focused on who is following them. So if you follow the individuals, they might follow you back. If you are satisfied with your follower numbers, you might not care about that one.

Anyone else have pros and cons for following lists vs. people?

Using Hashtags to Increase Retweets

Monday, June 27th, 2011

Hashtags are useful for following targeted topics and for grouping tweets. But can they be used to increase retweets?

In my experience they can, in two ways.

1. Some people follow hashtags, not people

For these users, if you don’t use a hashtag, your tweet will go undiscovered. So if your tweet is topical, use one or two hashtags to be seen by those people who are interested in the topic.

2. Some people routinely retweet hashtags

I discovered this while promoting my events. If I just tweeted the event, I’d get a few retweets. If I used the #dcevents hashtag, my retweets doubled, or more. Followers who rarely retweeted me would retweet the events when I used the hashtag.

Study your followers. Find out which hashtags they tend to retweet and use them.

In either scenario, don’t go overboard. I’ve seen tweets with more hashtags than content. It’s confusing and not the best use of your precious 140 characters.

Anyone want to share hashtags you always (or never) retweet?

Electronic Marketing Thoughts

Friday, June 10th, 2011

A couple of days ago, I received an email newsletter from an author. I’m not sure how I got on her newsletter list since a) she lives in another country so I’m pretty sure I haven’t met her in person, b) I’ve never bought one of her books and c) the email address she used isn’t on the web as far as I know.

But that aside, I didn’t mind receiving the newsletter because a) I thought I wanted to buy one of her books and b) the newsletter had some serious marketing problems, so she gave me an excuse to write a blog post.

This post focuses on the “I wanted to buy her book” statement. She made it about as difficult as possible. She was promoting a book starting a new series, which was good. She also talked about her other series and mentioned both the latest book and the first book. All that was good. I’m not interested in her new series, but I was interested in her existing series, and telling me the first book was excellent. Now I know where to start.

That was the good. Now the not-so-good. There were no direct links to buy her books. Bad! If you want us to buy your stuff, please make it easy on us. Links are good. Links to the exact site you want us to buy from are even better. What do I mean by that?

Well, her books are available on Amazon (US and UK), Smashwords and Barnes and Noble. Her best commission comes from Amazon, so she might want to direct us there. However, she said in her newsletter that the majority of her sales come from Amazon, so she might want to direct us to one of the other sites to boost sales there. Either way, the buyer will follow the link presented.

Since there was no link, I did my research. I went to all three sites. And that’s where she lost her sale from me. I found four different versions of her books with three different prices.

Which one should I buy? She’s self-published, so quality is an issue. Is the version with the latest publication date the most up-to-date and best version? Are they all the same? Am I getting anything different or better by paying $4.99 vs. $2.99 vs. $2.39?

Since I don’t know the answer, I opted to pass on her books for now. Maybe later when I’ve read some reviews and know what I’m getting.

See the problem? The unsolicited email newsletter could have turned me off. No link to buy could have turned me off. Not knowing which version of the product to buy certainly turned me off.

She made me, as a potential buyer, jump through unnecessary hoops. So instead of a sale and (hopefully) new fan, she got this blog post.

Probably not what she was looking for. What do you think? Should I email her an (unsolicited) link to this post? Think she’d read it and pay attention?

Flabbergasted by a Study on Retweets

Wednesday, June 1st, 2011

Yesterday Hubspot published some interesting data on asking that a post be Retweeted.

Their conclusion was that posts containing “Please Retweet” or “Please RT” were significantly more likely to be retweeted than posts with out the request.

The comments on the post were interesting also. Most of the people commenting were inclined to disbelieve the statistics.

The reason I am flabbergasted is that their data contradicts what most people write about in Twitter etiquette. The general rule has been don’t include “Please Retweet,” saying that it looks desperate. I tend to agree. I will occasionally retweet posts containing the request, but generally only if it’s something I would have retweeted anyway. And I always remove the request from my Tweet.

What do you all think? Planning to give it a try? Going to stick with the general etiquette advice? I’d be interested to get a conversation going around it here.

As for me? I’m not going to add a request. For all the reasons above plus the fact that it adds a lot of characters to a 140 character post. I don’t like to waste my precious space. But maybe you can convince me otherwise. ;)

Sometimes You Need a Break

Monday, May 23rd, 2011

You probably noticed that I took about a two week break from the blog. Part of that was taking a short vacation, but the rest was just needing a break. I felt like I was struggling sometimes to come up with blog posts. I took the same time off Twitter and Facebook as well.

And now I’m feeling refreshed and ready to get back into blogging and social media.

So if you feel overwhelmed or burned out occasionally, go ahead and step back for a bit. Just don’t stay away forever. We’d miss you. :)

Using LinkedIn Groups

Monday, April 25th, 2011

How many of you have a LinkedIn profile that you never use or update?

If you do, be assured you are not alone. But it’s not the way to get the most out of LinkedIn.

I consider LinkedIn to be a social networking site instead of a social media site. Therefore engagement is particularly important. But you need to take care. People on Facebook and Twitter will accept a certain amount of selling. LinkedIn? Not so much.

LinkedIn groups are a good way to be engaged, without taking up too much of your valuable time. And without coming across as too “salesy.”

First, find a few groups to target. Look for groups in your industry or groups that cater to your client base. Join the group and lurk for a while. See what kinds of conversations are started and how people respond. Then start a conversation. Or contribute to one.

Do this on a regular basis, and people from the group will ask to connect to you. Remember that you can make a connection request, if you share a group, without needing the other person’s email address. Also, ask to connect to people with whom you have synergy.

A friend of mine starts discussions about marketing challenges, sees who responds with challenges he can address and then reaches out to those people to start a dialogue. He’s gotten several new clients that way.

Be careful, though. Don’t reach out to a new contact and immediately start selling. Use the connection as a way to start a conversation and begin a relationship.

I got my publisher through LinkedIn. He approached me. I didn’t approach him. How did he find me? Through a LinkedIn Group.

Try it. You will find it’s a useful way to add to your network. And find more clients!