Archive for the ‘General’ Category

What Is Follow Up?

Thursday, July 29th, 2010

That may sound like too obvious a question, but it came up recently in an email exchange with a contact.

In the exchange, I was using “follow up” to mean touching base with anyone from a potential client to the guy I met at a networking event last night. The other person was using it just to mean staying in touch with clients and prospects.

Both are valid definitions. Depending on your business, follow up may even mean something slightly different. Understanding exactly what follow up means to you will help define your strategy.

If you are like me, you need to stay in touch with a lot of people, on a regular basis. I use lots of tools, including social media and an e-newsletter, to keep on top of it. I would hope that any of you reading this keep in touch with a variety of people.

But what if your primary follow up is with clients and prospects? Does that change your strategy?

I think it changes it a little bit. My follow up can be free form. When I think of someone, I can touch that person. I don’t necessarily require a schedule. I do try to create an action plan of follow up immediately after a one on one meeting, but once that’s accomplished, I don’t need a specific plan.

If you are following up with prospects, an action plan after each touch is extremely important. If you and the other party mutually agree on the next action, it makes it much easier on both of you. Each knows what to expect, and neither of you feel like the interaction is another way of saying “Ready to buy yet?”

Always keep your follow up goals clearly in mind. Let those goals guide your strategy, and it will feel more natural to all involved.

My Book Rewrite is Finished!

Monday, July 26th, 2010

Remember back in May when I took a week-long writing retreat to work on my networking book?

Well, I finished the rewrite last Friday, and I’m very excited about it. Some of you have followed the saga of changes in the focus of this book, and I’m happy to let you know that I’m through with changing its focus.

For those of you who haven’t followed the saga, it started out as The Networking Trap, a book about traps people can fall into while networking and how to get out of them. I might still write that book someday, but that version didn’t come together.

Then I shifted to a more general book on networking, with a focus on how to develop your unique networking presence. People liked the idea, but when I finished the draft and started editing, it just didn’t work.

Then I started researching social media, and I realized that was what was missing. The words started flowing, and I realized that there is room for a book on how to mesh face to face networking and social media.

That’s the book I just finished writing. I’m soliciting beta readers right now, and once they have gone over it and given me feedback, I’ll be ready to get to layout and printing.

It’s been a long journey. Sometimes boring. Sometimes exciting. But I’m finally getting close to having a book published!

How to Win Against Your Invited Speaker

Tuesday, July 20th, 2010

Many thanks to @VoiceofBarry for the title idea!

I had an interesting experience last week as a speaker for a group, and it reminded me of some of the more interesting gaffs organizations have pulled on me when they invited me to speak. For fun, I thought I’d put it in the format of what to do to ensure a speaker will never come back.

1. Take the food away

I was asked to do a lunch seminar, and I had been told there would be pizza. I like pizza!

But there was no time for me to eat before my presentation. Good thing I had grabbed a snack beforehand. Moments after I finished speaking, the left over pizza had been taken away.

Moral: Make sure someone saves food for the speaker.

2. Tell the speaker to arrive 15 minutes early and then leave her waiting in an empty room for 15 minutes

Yes, this happened to me.

Moral: One of the organizers should always be early to welcome the speaker.

3. Ask if the speaker has to pay

I was walking into a meeting and checking in. The greeter asked me to fork over $20, the meeting fee. I reminded her that I was the speaker. She yelled over her shoulder, “Does the speaker have to pay?”

Fortunately, for them, the answer that came back was “No.” I would have walked out otherwise.

Moral: When you invite someone to speak to your organization, it’s understood that the speaker gets in for free.

Anyone else have speaker horror stories to share?

Back From Retreat

Monday, May 17th, 2010

I had an amazing week on retreat and got a lot done. I thought I’d take a little time to write a quick round-up of what I accomplished and report on whether I thought it was worth taking the time away.

I went with three goals: incorporate recent blog posts into my upcoming book, Face to Facebook, work on an ebook on elevator speeches and finish the first story in my upcoming fiction series.

That was the goal. Did I accomplish them? Not quite.

I got about halfway through the work on Face to Facebook. I did the heavy lifting of planning and organizing, so I can finish the rest fairly quickly. I’ve given myself a deadline of the middle of June.

I’m a little less than half finished with the elevator speech ebook. Again, easy enough to finish that as a part of my regular work week.

I didn’t get much writing done on my short story, but I did work my way through a point where I had been stuck for at least a week. I now have the rest of the story planned out, and it should be fairly quick to finish it now. I also have laid some foundations for further stories in the series.

So it doesn’t sound like I accomplished much, does it? Was the trip worth it?

Definitely. Grunt work of adding and editing content is easy for me to do in and around blogging, client meetings and networking. But having time away to do planning and organization was valuable. And I certainly got more done in three days away than I would have here. Without the retreat, I think it would be midsummer before Face to Facebook would be in shape to send to beta readers. Now, I think I can have it there in a month or maybe a bit less.

I had been making no progress on the stuck point in my story. I think I could have gotten unstuck here, but the story is going to be better for the quiet time I had to reflect and work on plot seeds, backstory and other fun stuff.

I do plan to go on retreat again. By staying in my camper, the total cost was less than $200. Very affordable to do once or twice a year.

I’m tentatively planning to go out again in September. This time to work on rewriting an old novel, bringing it into the world I’m creating with the series of short stories.

By the way, I’m going to be looking for beta readers for Face to Facebook in about a month. If you’d like to volunteer, sign up in the comments. All readers will get a signed copy when the book is published. Feel free to email me if you want to know what it will entail. Thanks!

No Blogging This Week

Monday, May 10th, 2010

I’m leaving tomorrow for a short retreat to work on some writing projects. I want to be able to focus on them, so I’ll be shutting off the phone, email and most other distractions. (Music is not a distraction, so I’ll have my iPhone with me, acting as an iPod.)

I want to focus on those projects, not the blog, though I’m sure my time away will give me some good stories to share.

I hope to come back with some significant progress! Wish me luck. And have an awesome week.

Sometimes Dreams Do Come True

Thursday, April 29th, 2010

This is a little off-topic, but what’s the fun in having a blog if you can’t occasionally share cool stuff?

30 odd years ago I had the dream of becoming a fiction writer. I wrote short stories and then a couple of novels between junior high and college. One of the novels sucked mightily. Everyone who read the other one loved it.

So I tried to get it published. And after about a year gave up in frustration. The feedback was that it wasn’t bad. It just didn’t fit. I didn’t want to rewrite it to make it fit, so I got a “real” job and kind of forgot about the dream.

A couple of years later I had a vivid dream that was the inspiration for another novel, which I wrote. I joined a writers group, wanting feedback. Some of the feedback was spot on. I do tend to “info dump,” and I was okay with fixing that. But the message was pretty much the same. Not a bad book, but no agent will pick it up.

I wanted to write the stories I wanted to tell. I didn’t want to write stories for agents and publishers. So I fed my need to write by writing fanfiction. Everyone who read my stories loved them. I still get comments on some of my stories more than a decade later.

I told myself that the real test of being a writer was writing stuff people liked to read, not getting paid for it.

Now, I’m a blogger, so writing is part of my job. I told myself that I am a writer now. I’m living my dream. But it’s never been quite the same. I wanted to get paid for fiction.

I’ve been following a writer/blogger for a while now. He’s J.A. Konrath, and his blog is A Newbie’s Guide to Publishing. His story and information have inspired me. He talks about how to make it as an self-published author. I’ve been paying attention to what he’s done, and I’m ready to start trying it myself.

Having a large volume of work is key, so I’m starting on a series of short stories. When I have five or six written, I’m going to self-publish them as e-books. I know how to market through social media and networking, so I’m confident I can make money at it.

Will I quite coaching to become a full-time fiction writer? Nope. I love coaching too much to quit. Besides, I get too many great ideas from my clients. I’d be a poorer writer without them.

But I will write enough and publish enough that I can finally achieve a decades-old dream I thought was dead. And if that isn’t something to get up for in the morning, I don’t know what is.

Stay tuned. You all will be among the first to know when there’s something available.

And if you have a dream you thought was dead, pull it out of the drawer and see if you can’t breathe some life into it. Dreams should live. Not gather dust.

Video Email–I’m Not a Fan

Wednesday, April 28th, 2010

Last week, I received a video email. I’ve gotten a few of them in the last year or so, and I don’t like them.

Yes, they are very personal. You can see expressions and context completely lacking in the written word. And I admit they do have a “geeky cool” factor to them which really should appeal to my inner tech nerd.

But I had to spend several minutes to come up with two (pretty weak) things to like about them. Which I guess says it all.

Why do I not like them? Keep in mind that some of what I will say dates me. I am in my forties, after all.

The biggest thing I didn’t like was that I couldn’t view it on my phone. The service used by the sender converted the video into Flash. I can’t view Flash video on my iPhone. The email was an RSVP for an event, and that day was the deadline to respond. I received the email in the morning, and I couldn’t “read” it until I got home in the evening. That was annoying. And not a minor annoyance considering the popularity of the iPhone.

The other thing I didn’t like was that it was video. I read very fast. In the time it took me to watch the video, I could have read and responded to the email.

Maybe this is just me, but it’s why I don’t like video blogs or video news. I like to skim a paragraph or two and decide if the rest is worth reading. I might have the patience for a 2-minute video. Any longer than that, and I probably won’t watch it.

After watching the video email, I thought about what it would be like to get most of my email that way. A very terrifying thought. Email would take 2-3 times as long if it were primarily video.

So I guess my position is pretty clear. Not a fan. It probably won’t come as a surprise that I haven’t embraced the video phone concept either.

Anyone else want to share an alternate view?

Looking for Feedback

Monday, February 22nd, 2010

I’ve been writing this blog for about eight months now, and I think it’s long past time I asked for feedback.

So here goes. Please answer some or all of the following questions in the comments:

1. How often do you read the blog? Every day or just when a topic interests you?

2. How do you get to the blog? Twitter, Facebook, RSS feed?

3. What topics particularly interest you? Face to face networking, social media, time and task management or networking on the go?

4. What topics have I not covered that you’d like me to?

5. Anything you’d like me to know that I didn’t ask?

Many thanks! I look forward to reading your feedback.

Sell With Sincerity

Friday, February 12th, 2010

A couple of days ago, I received an email from a contact. It was ironic that it got routed to Spam, because essentially that’s what it was.

It was an announcement of a teleseminar aimed at coaches. The person conducting the seminar was going to show us how to move from a one to one coaching model to a one to many. Not in itself a bad thing, though personally I like the one to one model. (Anyone notice the name of my company?)

What turned me off was the statement that this presenter charges $100K a year for her coaching services. I think I offer a great value to my clients. I think I am worth every penny that I charge. I don’t think I’m worth $100K a year. There are very few coaches who I think are worth that. But the implication was that if I take her class, I would be propelled to that level quickly.

Right!

So I did a Google search to find the presenter’s website. It was glitter. It dazzled. It made me want to gag.

There was nothing sincere about the site. Plus her tiered coaching services were obviously intended to lure you in at a low price and offer very little except for teasers to get you to move to the next tier.

I can’t stand that approach to sales. Give people real information. Show your sincerity through your site. Obviously, she hasn’t read Go Givers Sell More. She’s still using a very old school sales model. Does it work? Probably. Does she build relationships? Probably not. Is she a giving person? I didn’t see any indication that she is.

What’s the point here other than me ranting?

Success in business is having a lot of raving fans. People who believe in you and your product or service. How do you get people to believe in you? Honesty, sincerity and a giving spirit.

Flash and razzle-dazzle didn’t make the list. You can be sincere on your website or in your social media. By the way, I checked her Twitter stream. It’s more razzle-dazzle self promotion. Very little genuine content.

Don’t make her mistake. Be sincere. Make that sincerity a part of everything you do and every communication you send out. It will shine through. You will be successful. And your fans will rave about how wonderful you are. Which will lead to plenty of business.

My Take on Piracy

Tuesday, February 2nd, 2010

One more day on e-books and the like, and then I’ll get back to my usual posting subjects.

Watching everything with Amazon and Macmillan got me thinking pretty deeply about piracy. Why? Because I think the new e-book model started by Apple will lead to more piracy. Which is too bad. As I have said before, I like e-books. I want them to be more available, and anything that leads to more piracy will make publishers and authors even more wary, while completely missing the point that they are a big part of the problem.

Lessons learned from the music industry only partially apply to books and, I think, movies. And the reason is replay (or re-read value). Music is listened to over and over. There are songs I really like that I could listen to every day and not get tired of them.

I can only read a book or watch a movie so many times. And this is why book and movie piracy is not the same as music.

Publishers and the movie industry look on piracy as lost revenue. But is it really?

I have been reading a lot of comments on blog posts in the last few days, and many of them follow the same theme. “If e-books cost too much, I won’t buy them. Instead I’ll get the books from the library or wait for them to hit the used book bin.”

So raising the price of e-books won’t automatically lead people to buy the hardcover. Delaying the release of an e-book won’t automatically cause a consumer to buy the hardcover. I’ve read many a commentator say they buy more books now that they are freely available as e-books. I’ve certainly done that. My bookshelves are stuffed. If not for e-books, I would have been using the library more. Or buying used and trading them in.

And those who don’t have a moral problem with it will pirate the books. But the point is that they will pirate books they would not have bought anyway, were it not for the fact that the e-version is not available, delayed, or too expensive. Books they would have bought if the e-version were available.

Music is different. There aren’t as many ways to rent or borrow songs. If we want them, we have to own them, either through piracy or purchase. Now that music is legally available, downloadable by track, music piracy has lessened.

Movies, I think, are similar to books. I used to buy DVDs very casually. Now with Netflix, I rent them instead. If the movie industry is concerned with lost revenue, they need to look at Netflix before piracy. Now that I have an iPhone, I actually buy more movies and TV shows than I used to because I want them to watch on my phone.

Which leads, I think, to what the media and publishing industry needs to look at. Adding more rules or DRM won’t stop piracy. Most pirated books are scanned and OCR’d paper copies. DRM doesn’t stop them. Movie piracy, I understand, is primarily because of theft of master disks. DRM doesn’t stop that.

Piracy is a crime of opportunity to fill a need. Fill that need in another way, and most people will stop. Yes, there are people who never want to pay money for anything. Rules and DRM won’t stop them. They are the ones figuring out how to break the rules and crack the DRM.

But the rest of us who just want our content the way we want it, in the formats we want it, will pay for it. If it’s available. If it’s convenient. And if it’s priced fairly.

Media and Publishing industry execs, stop treating honest people like criminals. Listen to what we want. Listen to what we need. We’ll buy from you if you treat us like partners, not like stupid children or criminals.

It all comes back to trust.

Thank you for indulging my two-day rant.