Archive for February, 2010

Regular Blogging and Its SEO Implications

Thursday, February 11th, 2010

Last week I wrote a post on why it’s important to blog regularly. It’s important from a trust and relationship building perspective, but it also makes sense from a Search Engine Optimization perspective. I’m not qualified to write on SEO, but I know someone who is, and I did a shout out for a guest blog post.

@seowashdc, better known to some of you as Nancy Wigal of the Search Engine Academy of Washington DC, tells us all about why regular blogging is critical from an SEO perspective. She also gives us some tips on how to make our blogs more search engine friendly.

Take it away, Nancy!

Search Engine Optimization (SEO) and blogging help you build relationships with your prospects and clients. Here’s how you can quickly and easily incorporate some basic SEO techniques to attract the right target audience.

Before you embark on that relationship, SEO shows you what is important and critical to say to your target market.

Start by applying SEO to your blog posts with keyword research. If you don’t know the words and terms your prospects and customers use online, how can you show up in their search results? How do you discover the words they’re using? You can read competitor’s blogs, ask your sales force/marketing team what they’re hearing and reading, and you can also ask your customers directly. By engaging your clients, you’re also fostering a relationship with them – they know that you really care, since you asked them for help.

There are number of keyword tools you can use. Wordtracker is a great tool because it shows you the number of searches, provides a thesaurus function, does lateral thinking for any term you enter, and shows you the number of competing web pages for the keyword term you’re targeting.

You can also use Keyword Finder or Google Insights for Search. The point is, do some research and target the right keywords for your market.

So you have keywords. Great – what do you do with them? At this point, look at them and start brainstorming blog topics around them. Let’s say you have six great keyword terms. Five of them could be stand-alone blog posts. This is wonderful news, because you can now develop a series of blog posts around these terms. You can create good content and if you’ve developed the theme properly, build some buzz and anticipation with each post.

Next, SEO and blogging are great relationship partners because the search engines love fresh, updated, regular content. Since you’ve done your keyword research and carefully laid out your blog posting strategy, you’re now very well positioned to publish regular, high quality content posts to build a relationship with your target audience. How often should you post?

As part of your overall marketing campaign, build a project timeline and include a calendar of regular blog posts. It could be as often as four times each week, or twice. It’s up to you. The more regularly you post new content, the more often the search engine robots will visit your site and rank your posts. The bottom line is, the more the better. The search engines love new content.

Now, you’re ready to write those blog entries. Use your keyword term in the post headline, the first paragraph and sprinkled throughout the post in context. In general, you want a keyword density of 4 – 8% for every 400 words of content. It’s not that many times you need to use the keyword term. Be careful not to overuse the term, and feel free to use synonyms, since search engine algorithms recognize those as well.

Just keep everything in context and most of all, write high quality, informative, useful blog posts. Just to be very clear – you’re not writing the blog post for the search engines – you are writing for your target audience, but applying these SEO techniques will get your blog posts to come up higher in search engine results for the keyword term you selected.

Now you’re armed with some simple, but powerful SEO techniques to help your blog posts build a relationship with your target market for increased sales and profits. Happy hunting!

Thanks Nancy! Anyone have anything to add?

Verizon Gets Social Media

Wednesday, February 10th, 2010

A couple of months ago, I blogged on my Battle With Verizon and trying to get DSL back. Today I want to do a follow up post about their response through social media to my recent FIOS install.

Our install was scheduled for last Friday, the first day of what came to be called Snowmageddon in the DC Metro area. I was not expecting our install tech to show up. But he did. On time, and he was in and out quickly.

By the way, if you’re going to be snowed in for a weekend, fast broadband is a very nice thing to have.

I tweeted about Verizon’s commitment to our install, even in bad weather. They responded promptly. Someone really pays attention to their mention stream.

Here was our exchange that day:

Me: @Verizon has my respect today. #snowmageddon and all, but our FIOS tech is here to install!

Verizon: @1to1Discovery That’s great news! Let us kno if u have any ?s after the install ^CP

Me: @VerizonSupport FIOS installed. Working great. The speed is amazing! Netflix has never loaded/buffered so fast.

Verizon: @1to1Discovery Gotta love it! Enjoy the service, and if u ever have any ?s let us know! ^CP

That was pretty cool, I thought. But it didn’t stop there.

Yesterday, they sent me another message

@1to1Discovery Hey Juli – how did the FiOS install go?

Very cool! They remembered and followed up several days later.

We finished the exchange thusly:

Me: @Verizon Install was very smooth. Took only 1 1/2 hours. Thanks for checking!

Verizon: @1to1Discovery Of course! Happy to have you as a FiOS customer.

Excellent use of Twitter to monitor and offer help if I needed it.

I had been very unhappy with the DSL experience. But lots of people had told me FIOS was better, so we decided to give Verizon one more chance. They have redeemed themselves in my eyes.

Anyone else have a good story of a company using social media for customer service? Good or bad, share in the comments.

Twitter vs. Facebook

Tuesday, February 9th, 2010

Yesterday, I posted about how Twitter kept me in the loop during the massive snowstorm. But what about Facebook? Couldn’t I have used it as well?

Sure, I could have, and I do use Facebook, but I’ve decided I like Twitter better. Why? Glad you asked.

One of the things I really like about Twitter is that you can follow anyone. Can that be a two-edged sword? Yes, it can, but it gives me an opportunity to interact with people who would never friend me on Facebook. I’m following some authors and even a few celebrities. I don’t make a pest of myself, but it’s nice to be able to comment on some of their posts and think they might be reading my comments.

The ability to follow someone without them having to approve it allows me to extend my reach away from my immediate geographic area much faster than I could with Facebook.

Facebook needs some updates. With Tweetdeck on my computer and Twittelator on my phone, I can quickly and easily keep up with the people I follow. Lists are easy to set up and easy to follow. With Facebook, every time I reset my preferences on the News Feed, they revert back to default every time I log back in. I gave up. Keeping up with my friends has been much harder since the News Feed function was added.

Is there spam on Twitter? Of course there is. But Twitter spam does not bother me as much as Mafia Wars and Farmville updates. Those are most of what shows up in my Newsfeed, and I’m sick of them. Just so you know, I do not play Facebook games, so you’ll never get those updates if you friend me.

Facebook recently added the retweet function (about time), but I still prefer the Twitter version. There are limits to what you can retweet on Facebook (links, photos and the like). Sometimes that smart comment is just what you want to send on. So it’s much harder to get something to go viral on Facebook.

The Twitter interface is much cleaner and easier to navigate. I don’t get lost in all the extra stuff Facebook clutters up my page with (like most of the junk on the left and right of the pages).

Twitter itself doesn’t get in my way. I can do what I want to do. Send, read and interact. Facebook seems like its trying to do too much and doing none of it particularly well.

Anyone else have a counter view?

Snowed In But Not Cut Off

Monday, February 8th, 2010

If you follow me on Twitter, you may have noticed that I don’t post much on the weekend. Weekends are for curling up on the coach with a good book or my husband and a movie.

But as #snowmageddon dumped way too much white stuff on us Saturday, I found myself spending time on Twitter. Why is it that curling up on the coach is only attractive when you can get out to do something else?

I learned more about the community aspect of Twitter this weekend than I had in the past several months.

1. I checked in on a friend who was without power for 37 hours.

2. I learned about and saw video from the snowball fight on Dupont Circle (wish I could have gone).

3. I saw tons of pictures of snow-covered neighborhoods, roads and cars. (Why does everyone else’s neighborhood look prettier than mine? Oh yeah, ’cause someone else has to shovel it.)

4. I found out what restaurants were open and rediscovered a place we used to like. I even made Valentine’s Day reservations there.

5. I offered up an entertainment suggestion for a snow-bound and bored Twitter follower (watching zombie apocalypse movies on Netflix Watch Instantly).

I had a lot of fun and felt a part of a community. Surprisingly, I had no cabin fever, and that’s a first for a snowy weekend. All the people who say that on-line communities aren’t for “real” interactions are missing the point. Yes, we need to interact face to face. But on-line interactions can also be satisfying. Especially when we can’t get face to face.

Anyone else have any good snow-bound stories to share?

Recent Spam Blog Comment

Monday, February 8th, 2010

Usually they are promoting Viagra or some other pharmaceutical product. But this was one so bad it was actually funny.

“This is a unqualified blog and I covenant pongy chief on reading it every morning skiff thanks you
fracture of sharing it!”

Huh? I’d say someone used Babelfish, but I think even they are better than this.

Networking When the Weather Seems Out to Get You

Friday, February 5th, 2010

The DC Metro area is having one of the worst winter weather seasons that I can remember (and I’ve been here 20 years now). My husband suggested I write a blog post about networking in bad weather, and I thought the timing was perfect, especially since we are supposed to get another severe winter storm today.

Bad weather cancels networking events or makes the attendance low. It forces us to reschedule meetings. School gets canceled, which can disrupt schedules. And I don’t know about you, but snow outside lowers my motivation. When it gets cold, all I want to do is curl up under a blanket with a mug of hot cocoa and a good book on my iPhone.

All of those get in the way of effective networking and business building. So what do we do?

First understand that weather does have an effect on us. The reason I want to curl up where its warm is because that’s what our long-ago ancestors did in the winter. We haven’t completely shed all those instincts and impulses.

But another instinct is to band together in bad weather. So reaching out to be with people when the snow is thick is also part of our makeup.

Here’s some ideas.

1. Attend the event anyway

As long as a networking event hasn’t been canceled, go if you can and it’s safe. Sure the attendance may be low. But the people there are the ones who are serious about networking. Low attendance means you can get a bit of extra face time with the people who count.

2. “Meet” by phone

If you’ve got a face to face meeting set, and the weather prevents one or both of you from attending, instead of rescheduling, hold the meeting by phone. Or Skype. Being on video forces you out of your pj’s and keeps you serious about business even if you can’t leave the house.

3. Get caught up

If the event on your calendar has been canceled, or the other person can’t/won’t meet by phone, you’ve got some extra time. Use it wisely. Get caught up on that project that just hasn’t gotten done. Write an extra blog post or newsletter article. When the snow melts, you’ll be busy, and having that extra article in the can might be just what you need.

4. Pick up the phone

The advantage of being stuck is that other people are probably stuck too. Is there someone you’ve been trying to contact who has just been too busy to get on the phone? Bet they aren’t so busy now. And the weather gives you an easy conversation starter.

5. Follow up

Have you fallen behind in your follow up? Being snowed in gives you plenty of time to catch up. If the stack of business cards on your desk is higher than the snowbank in your front yard, this one’s definitely for you.

There’s a few ideas to kick-start the networking when the weather bites back. I’d love to hear more ideas in the comments.

The Other Side of “No”

Thursday, February 4th, 2010

Last week, I wrote about getting some “no’s” and how you can say “no” well and not so well.

Today I want to write about how getting a no can motivate you to get out there and make something happen.

I admit it. I was more than a little upset to lose two potential clients in the same day. Maybe if I had read Go Givers Sell More (reviewed last week), I would have attracted them as clients. But maybe not.

What I did do was think hard about some things I could do right away to talk to more people and possibly turn those conversations into clients.

I’ve been coaching a client on touching his database to find more referrals. What works for him can work for me since I have a new side to my business. I haven’t touched my entire database to let them know about the social media side of my business. That is certainly something I can do.

I had some ideas to refine for a presentation I am working on. I reached out to touch a contact and get more information. That touch has turned into a face to face meeting to explore a possible partnership.

I came up with some good ideas to make last week’s Netmasters meeting more engaging. That might not directly lead to more clients, but someone at the meeting asked me to include a reminder in my invitation for attendees to invite others. That will lead to more people attending the event. And he wouldn’t have asked if the session hadn’t been enjoyable and informative.

Not bad for kicking myself after getting some “no’s.” What about you? What do you do to get yourself back on track after rejection?

If You’re Going to Blog, Do It Regularly

Wednesday, February 3rd, 2010

Blogging is an important part of social media. Blogging gives you space to express your thoughts and opinions. If you want to establish yourself as a thought leader in your field, blogging is an excellent way to do it. As much as I love Twitter, there are concepts that need more than 140 characters.

But blogging is also an important part of relationship building. If you like what the bloggers you follow say, you can link to their posts, comment on their blogs, tweet their content and link to their articles from your Facebook page. And that’s only scratching the surface of relationship building through blogging.

But we can’t build that relationship if you don’t post regularly.

No, regularly doesn’t have to mean every day. Even once a week keeps you enough on someone’s screen. But regular and on some predictable schedule is important.

An example. There is another blogger I want to build a relationship with. He’s a more successful speaker than I am, and he has several books published. He’s farther along my success path than I am. So I want to learn from him. And I want to build a relationship because who knows how we could help each other.

His posts are fantastic, and I comment on them every time they appear. Which isn’t a big time commitment for me because he posts less than once a month.

That’s very disappointing to me. I like his content. I learn something or get a good idea every time he posts. And I promote him through Twitter and my Facebook page. So he gets benefit from the relationship as well. But he doesn’t do it very often. Which runs the risk that I will forget about him and move on to another blogger.

Okay, I’m not saying that failing to build a relationship with me is terribly harmful to him. He’s more successful than I, and obviously something he’s doing is working. But if you are newer to the blogosphere and still building your reputation in the social media sphere, know that regularly updating your content is important.

It’s all part of the know, like and trust aspect of relationship building and effective networking.

And @seowashdc, if you are reading this, can you chime in the comments and tell us how important regular updates are from an SEO perspective? Or if you need more space than the comments, might you be willing to write a guest blog post on the topic?

My Take on Piracy

Tuesday, February 2nd, 2010

One more day on e-books and the like, and then I’ll get back to my usual posting subjects.

Watching everything with Amazon and Macmillan got me thinking pretty deeply about piracy. Why? Because I think the new e-book model started by Apple will lead to more piracy. Which is too bad. As I have said before, I like e-books. I want them to be more available, and anything that leads to more piracy will make publishers and authors even more wary, while completely missing the point that they are a big part of the problem.

Lessons learned from the music industry only partially apply to books and, I think, movies. And the reason is replay (or re-read value). Music is listened to over and over. There are songs I really like that I could listen to every day and not get tired of them.

I can only read a book or watch a movie so many times. And this is why book and movie piracy is not the same as music.

Publishers and the movie industry look on piracy as lost revenue. But is it really?

I have been reading a lot of comments on blog posts in the last few days, and many of them follow the same theme. “If e-books cost too much, I won’t buy them. Instead I’ll get the books from the library or wait for them to hit the used book bin.”

So raising the price of e-books won’t automatically lead people to buy the hardcover. Delaying the release of an e-book won’t automatically cause a consumer to buy the hardcover. I’ve read many a commentator say they buy more books now that they are freely available as e-books. I’ve certainly done that. My bookshelves are stuffed. If not for e-books, I would have been using the library more. Or buying used and trading them in.

And those who don’t have a moral problem with it will pirate the books. But the point is that they will pirate books they would not have bought anyway, were it not for the fact that the e-version is not available, delayed, or too expensive. Books they would have bought if the e-version were available.

Music is different. There aren’t as many ways to rent or borrow songs. If we want them, we have to own them, either through piracy or purchase. Now that music is legally available, downloadable by track, music piracy has lessened.

Movies, I think, are similar to books. I used to buy DVDs very casually. Now with Netflix, I rent them instead. If the movie industry is concerned with lost revenue, they need to look at Netflix before piracy. Now that I have an iPhone, I actually buy more movies and TV shows than I used to because I want them to watch on my phone.

Which leads, I think, to what the media and publishing industry needs to look at. Adding more rules or DRM won’t stop piracy. Most pirated books are scanned and OCR’d paper copies. DRM doesn’t stop them. Movie piracy, I understand, is primarily because of theft of master disks. DRM doesn’t stop that.

Piracy is a crime of opportunity to fill a need. Fill that need in another way, and most people will stop. Yes, there are people who never want to pay money for anything. Rules and DRM won’t stop them. They are the ones figuring out how to break the rules and crack the DRM.

But the rest of us who just want our content the way we want it, in the formats we want it, will pay for it. If it’s available. If it’s convenient. And if it’s priced fairly.

Media and Publishing industry execs, stop treating honest people like criminals. Listen to what we want. Listen to what we need. We’ll buy from you if you treat us like partners, not like stupid children or criminals.

It all comes back to trust.

Thank you for indulging my two-day rant.

Apple, Amazon and Macmillan, Oh My!

Monday, February 1st, 2010

Last week, when the Apple iPad was announced, I got a chill. Steve Jobs said that the iBookstore would sell books priced between $12.99 and $14.99. Lots of people responded to that by saying, “Oh no problem. Just buy Kindle books at $9.99.” This was used as another reason why the iPad wasn’t going to be a Kindle killer.

I wondered.

And then on Saturday, I read that Amazon had pulled all Macmillan titles from their site, except for ones offered through third parties.The reason? Macmillan wanted Amazon to change its pricing structure to bring it in line with the new iBookstore model. Amazon said they didn’t want to, and Macmillan said, “Fine, then you won’t get new books in Kindle version until the books have been released for several months.” This has already been happening with new releases (Stephen King’s Under the Dome is an example), and Kindle readers have been upset over it.

Today Amazon announced they were giving in to Macmillan and accepting their pricing terms.

As a devoted e-book reader, I’m unhappy with the entire situation, even though it doesn’t directly affect me. I never buy an e-book at list price. I wait for coupons and sales. I rarely buy a Kindle-format book. (I can read them on my iPhone, but the Kindle app is my least favorite e-book reader app.)

I’m unhappy because Apple and the publishing industry have once again violated my trust.

Remember that we support those we know, like and trust.

I don’t like Apple for introducing yet another Digital Right Management structure to the ebook world. (They will be using EPUB, an open e-book standard, but adding their own flavor of DRM.) Thanks, Apple. E-book formats are already a big problem. I have had as many as four e-book reader apps on my iPhone. Now I need another one? Or I have to buy an iPad? No thanks.

I don’t like (or trust) Macmillan for treating me like an idiot. I rarely, if ever, spend $9.99 for an e-book. Do you really think I’m going to spend more? And I almost never buy paper books. So charging more for an e-book is going to make me buy the hardback version? Yeah, right. Nope. I will just wait until the price comes down. Assuming you follow through on reducing your price over time, which I don’t trust since your track record on that hasn’t been good until now. (I routinely see e-books priced at $15+ after the paperback has been released for months or years.)

I actually don’t have many issues with what Amazon did. It seemed a bit knee-jerk, and many people have postulated motives for their actions, but I’m okay with them pulling the books, and I’m okay with them putting them back. I knew they would.

So as a consumer, what do I do? Well, I probably won’t buy the iPad, which means I won’t buy books from the iBookstore. I will keep my iPhone (and probably upgrade it later). It meets and exceeds all my needs, and I like it. I won’t cut off my nose to spite my face. I will monitor what happens with the iBookstore. I’m not going to specifically boycott Macmillan, but I won’t pay what I consider usurious prices for e-books. I have a lot of books already purchased, and there are plenty of ways I can get (legal) free and low-cost content to read.

As an upcoming author, I have yet another reason to self-publish my book. I don’t like how the publishing industry treats e-books. I never have, and recent events make me see nothing will change soon.

Not doing so well at gaining my liking or my trusting. Do they care? About me, I doubt it. But if they continue to damage like and trust, the publishing industry will find itself forced to change. Or become dinosaurs.

Recent events have made me think a lot about DRM and various electronic media. I think I’ll post tomorrow on that topic. I think I’ve come up with a view on piracy in the book and movie industry that I haven’t seen talked about.

And then I promise I will go back to my usual posts on social media, networking and the like. I want to retain your liking and trust.