Archive for December, 2009

Networking at Trade Shows: The Puppy Dog Close

Wednesday, December 2nd, 2009

This is a follow-up article to the one I wrote in October about networking at trade shows. If you missed the previous article, check it out.

Part of my preparation for the show was to develop a clear goal. I’ll be very honest and direct. I wanted new clients, and I wanted people to have a good reason to drop their card in my basket.

As a coach, I can make a difference for my clients quickly. With that in mind, I decided to have a drawing for a free month of coaching. I figured I could make enough of a difference quickly enough that the majority of the winners would convert to paying clients.

As my husband put it when I told him about the plan, “You’re using the puppy dog close.”

If you’ve done any reading about sales, you know what he was talking about. Remember when you used to be able to buy dogs and cats at pet stores? Well, a classic technique was to let a customer “take the puppy home for the weekend for free. If you don’t want him, just bring him back on Monday.”

How many puppies do you think came back on Monday morning?

The concept is simple. Let a customer experience what you are offering for free. If they see the value, they will continue to pay for it. I knew I could show value in a month, and it was worth investing my time for the payoff of a new client.

Well, I am happy to report that it just paid off. I just converted my first client from the drawing. And two others are already talking about working with me after the free month.

So as you are making your plans for 2010, think about any trade shows you may be considering. How can you use the puppy dog close to make your investment in time and money pay off? Not planning any trade shows? Not a problem. You can make an offer through social media, your newsletter or any other channels you use to get word out about you and your business.

Anyone else use the puppy dog close to good effect?

Holiday Networking: What If Someone Doesn’t Honor Your Event?

Tuesday, December 1st, 2009

Last month I did a series of posts on effective networking during the holidays, and one of the posts was on honoring the event.

Last week I received an invitation to a holiday event, and the host also wanted my opinion since I am well informed on networking and networking etiquette. Last year at the host’s event, a guest dropped stacks of business cards on every available open surface, and the host wanted my thoughts on whether or not that was appropriate. The event is a holiday party where, yes, some networking inevitably occurs, but it is not specifically a networking event. If you read my post, you probably know my thoughts.

No, it was not suitable and was not honoring the occasion.

The host also wanted my opinion on how to handle it. He had just learned about the incident from another guest, so there was no way he could have addressed it until now. So far after the fact is awkward, but I suggested he have a direct, but reasonable, conversation with the guest and mention her actions were inappropriate.

Confronting a guest who is misbehaving is certainly never easy and should never be done in public. But it is your event, and if someone is acting inappropriately, you owe it to the rest of the guests to have a frank conversation. Pull the offender aside and quickly and directly describe the inappropriate behavior and ask that the guest stop.

If he or she continues, you are certainly within your rights to ask the person to leave. Obviously, I hope a situation at your event would never get to that point, but if it should, remember, your guest’s actions will make or break the event for the rest of attendees. If you want them back, do your best to ensure the experience is a pleasant one for all.

Anyone have any good holiday horror stories to share? Post them in the comments.

Happy Holiday Networking!